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- Tasks: Support store operations by managing stock and deliveries to ensure a smooth shopping experience.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Competitive pay with an unsocial hours premium and flexible working options.
- Why this job: Be the backbone of our stores and make a real difference for customers every day.
- Qualifications: Must be 18 or over; strong communication and teamwork skills are essential.
- Other info: Exciting opportunities for growth in a fast-paced, inclusive environment.
The predicted salary is between 13 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in Operations. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
Working Pattern:
- Week 1
- Monday 06:00-10:00
- Thursday 06:00-10:00
- Saturday 05:00-09:00
- Sunday 06:30-10:30
- Thursday 06:00-10:00
- Friday 18:00-22:00
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving. This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Operations -Bristol Avonmeads Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations -Bristol Avonmeads Simply Food
✨Tip Number 1
Get to know the store! Before your interview, pop into the M&S store and familiarise yourself with the layout and products. This shows initiative and gives you a chance to chat with current staff about their experiences.
✨Tip Number 2
Be ready to demonstrate your teamwork skills. During interviews, share examples of how you've worked well in a team before. M&S values collaboration, so show us how you can be a key player in keeping things running smoothly.
✨Tip Number 3
Show off your digital savvy! Since being digitally confident is essential for this role, be prepared to discuss any relevant tech skills or tools you've used in previous jobs. We want to see that you can keep up with the fast-paced retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. So, what are you waiting for? Get applying!
We think you need these skills to ace Customer Assistant - Operations -Bristol Avonmeads Simply Food
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Customer Assistant and ready to roll your sleeves up. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. We’re looking for team players who are adaptable and digitally confident, so don’t forget to mention any relevant experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re all about efficiency here at M&S!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at M&S
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Operations. Familiarise yourself with the physical demands and the importance of keeping the store running smoothly. This will help you demonstrate your readiness to roll up your sleeves and get stuck in.
✨Showcase Your Team Spirit
Since this role requires strong teamwork, think of examples from your past experiences where you worked effectively with others. Be ready to discuss how you can contribute to a positive team environment and support your colleagues in achieving store goals.
✨Be Digitally Savvy
As digital tools are essential for tracking deliveries and managing stock, be prepared to talk about your experience with technology. Highlight any relevant skills or tools you've used in previous roles that could help you excel in this position.
✨Demonstrate Customer Focus
Remember, the customer comes first! Prepare to share examples of how you've provided excellent customer service in the past. Think about how you can engage with customers proactively and ensure they have a remarkable shopping experience.
