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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store stocked and tidy.
- Company: Join M&S, a leading retailer transforming the shopping experience.
- Benefits: Flexible hours, training opportunities, and a vibrant team environment.
- Why this job: Be at the forefront of retail, making a real impact on customer experiences.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
- Other info: Embrace a dynamic role with opportunities for growth in a supportive environment.
The predicted salary is between 11 - 16 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you will be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
Working Pattern
- Week 1: Monday 18:00 - 22:00; Tuesday 18:00 - 22:00; Thursday 18:00 - 22:00; Friday 18:00 - 22:00.
- Week 2: Sunday 07:00-11:00; Tuesday 18:00 - 22:00; Wednesday 18:00 - 22:00; Thursday 18:00 - 22:00.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to meet strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Bristol Avonmeads Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Bristol Avonmeads Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. It’ll make you stand out as someone who’s genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d handle busy periods or tricky customers. Being able to showcase your ability to thrive under pressure will impress the hiring team.
✨Tip Number 3
Be ready to talk about teamwork! M&S values a positive environment, so share examples of how you’ve worked well with others in the past. Show them you’re the kind of person who lifts the team spirit!
✨Tip Number 4
Don’t forget to highlight your digital skills! Mention any experience you have with apps or tech that could enhance the customer experience. M&S is looking for digitally confident individuals, so let that shine through!
We think you need these skills to ace Customer Assistant - Food - Bristol Avonmeads Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any experience you have with M&S products or your enthusiasm for helping customers find the best options. We want to see that you’re ready to roll up your sleeves and dive into the world of food retail.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times when you've gone above and beyond to help a customer or how you’ve thrived in high-pressure situations. We’re looking for down-to-earth colleagues who can deliver five-star service, so let us know how you fit the bill!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you’ve used similar technology in past roles, share that! We want to know you can utilise our Sparks App and in-store devices to enhance the customer experience.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. Show us that you understand what it means to be a Customer Assistant at M&S and why you’d be a great fit. And remember, apply through our website for the best chance!
How to prepare for a job interview at M&S
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for customers, as this will highlight your ability to thrive under pressure.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that illustrate your adaptability and willingness to support your colleagues, especially in a fast-paced environment.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps you’ve used before. Be prepared to discuss how you can leverage technology to enhance the customer experience at M&S.
