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For Companies At a Glance
- Tasks: Lead and support your team to deliver excellent customer service and operational excellence.
- Company: Join a well-known food retailer with a focus on teamwork and innovation.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in customers' shopping experience while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for teamwork.
- Other info: Dynamic work environment with potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Work Pattern:
- Sunday 0400-1200
- Monday 0400-1200
- Wednesday 0400-1200
- Friday 0400-1200
- Saturday 0400-1200
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
- Duty Manage in the absence of the next level Leader when required.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Leads colleagues in delivery of task prioritising customer first.
- Plans, allocates and follows through on delivery of task to a consistent standard across the store.
- Drives on the job productivity.
- Supports colleagues through coaching and feedback.
- Uses MI to take action to drive performance.
- Helps maintain a safe and legal environment for colleagues and customers.
- Supports the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills / Experience
- Supports the delivery of excellent customer service and KPI’s across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Team Support Manager - Food - Borehamwood employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Support Manager - Food - Borehamwood
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and employees. This will help you tailor your answers and show that you're a great fit for the Team Support Manager role.
✨Tip Number 2
Practice your responses to common interview questions, especially those related to customer service and team management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! Ask about their approach to team support and how they champion new ways of working. This shows your interest in the role and helps you gauge if it’s the right fit for you.
✨Tip Number 4
After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from the conversation to remind them of your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Team Support Manager - Food - Borehamwood
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you value customer service. Share specific examples of how you've put customers first in previous roles. This will show us that you understand the importance of delivering great standards and service.
Highlight Your Teamwork Skills: We love a team player! Make sure to mention any experiences where you've supported colleagues or led a team. Talk about how you’ve coached others or celebrated successes together, as this aligns perfectly with our values.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate clarity, especially when it comes to your skills and experiences relevant to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at M&S
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Support Manager. Familiarise yourself with the key accountabilities listed in the job description, such as delivering excellent customer service and supporting colleagues through coaching. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Support Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully managed a team or driven performance. Highlight how you prioritised tasks and supported colleagues, as this aligns perfectly with what they're looking for.
✨Emphasise Your Customer Focus
The role is all about putting the customer first, so be ready to discuss how you've acted on customer feedback in previous positions. Share specific instances where you improved service or product presentation based on customer insights, as this will resonate well with the interviewers.
✨Be Ready to Discuss Digital Tools
With a good level of digital capability being essential, prepare to talk about your experience with relevant systems and tools. Think about how you've used digital resources to enhance productivity or improve customer experiences, and be ready to share these examples during your interview.