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- Tasks: Serve customers with a smile, ensuring a smooth café experience.
- Company: Join the vibrant M&S Café team in Belfast.
- Benefits: Flexible hours, great team culture, and opportunities for growth.
- Why this job: Be part of a fast-paced environment where your service makes a difference.
- Qualifications: Must be digitally savvy and able to thrive under pressure.
- Other info: Perfect for those looking to develop skills in a dynamic setting.
The predicted salary is between 10 - 13 £ per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.
Work Pattern
- Monday: 13:30–17:30
- Tuesday: 13:30–17:30
- Thursday: 13:30–17:30
- Saturday: 13:30–17:30
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Belfast employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Belfast
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in for your interview, show off your knowledge and passion for the products – it’ll impress the hiring team!
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to handle different customer scenarios. Being calm under pressure is key, so show them you can keep your cool while delivering that five-star service.
✨Tip Number 3
Be ready to demonstrate your digital skills! Since you'll be using tools to take orders, brush up on any relevant tech. If you can show you’re comfortable with digital tools, it’ll give you an edge over other candidates.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! Share examples of how you’ve worked well with others in fast-paced environments. M&S values collaboration, so showing you can contribute to a high-performance culture will make you stand out.
We think you need these skills to ace Customer Assistant - Cafe - Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see that you genuinely care about making customers feel welcome and valued in our café.
Highlight Your Ability to Work Under Pressure: This role is all about keeping calm and efficient during busy times. Share examples from your past experiences where you've successfully managed high-pressure situations while maintaining a positive attitude.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or systems. We love candidates who can quickly adapt to technology and use it to enhance the customer experience.
Teamwork Makes the Dream Work: Emphasise your ability to work well in a team. We’re looking for someone who can support colleagues and contribute to a positive work environment, so share any relevant experiences that showcase your teamwork skills.
How to prepare for a job interview at M&S
✨Know the Café Inside Out
Before your interview, make sure you’re familiar with M&S Café’s menu and offerings. Being able to discuss specific products and make recommendations will show that you’re genuinely interested in the role and ready to provide that five-star service.
✨Showcase Your Calm Under Pressure
Prepare examples from your past experiences where you successfully handled high-pressure situations. This could be during busy shifts or when dealing with difficult customers. Highlighting your ability to stay calm and efficient will resonate well with the interviewers.
✨Emphasise Teamwork and Flexibility
Since teamwork is crucial in this role, think of instances where you’ve worked effectively as part of a team. Be ready to discuss how you adapt to changing circumstances and support your colleagues, especially during peak times.
✨Be Digitally Savvy
As digital confidence is essential, brush up on any relevant tools or applications you might use in the café. Mention any experience you have with digital ordering systems or communication tools, as this will demonstrate your readiness to hit the ground running.
