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- Tasks: Deliver five-star service while managing orders in a fast-paced café environment.
- Company: Join the M&S Café team, a vibrant hub for customers to recharge.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Must be digitally savvy and able to thrive under pressure.
- Other info: Great chance to develop skills in a supportive and energetic atmosphere.
The predicted salary is between 11 - 16 £ per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You will be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
Responsibilities
- Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
- Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
- At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
- Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
- Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Cafe - Culverhouse Cross in Barry employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Culverhouse Cross in Barry
✨Tip Number 1
Get to know the café inside out! Familiarise yourself with the menu and the best-selling items. When you walk in for your interview, show off your knowledge and passion for the products – it’ll impress the hiring team!
✨Tip Number 2
Practice your customer service skills before the big day. Think about how you’d handle different scenarios, like a busy rush or a customer complaint. Being able to demonstrate your ability to stay calm under pressure will set you apart from the crowd.
✨Tip Number 3
Teamwork is key in a café environment. Be ready to share examples of how you’ve worked well with others in the past. Highlighting your collaborative spirit will show that you’re a great fit for the M&S culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Assistant - Cafe - Culverhouse Cross in Barry
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you can bring that five-star service vibe to our café!
Be Specific About Your Skills: Highlight your digital skills and any experience you have in fast-paced environments. We love seeing examples of how you've handled busy situations while keeping a cool head and ensuring customer satisfaction.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and accountabilities mentioned in the job description. Show us how your experience aligns with what we’re looking for at M&S Café.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our team. We can’t wait to hear from you!
How to prepare for a job interview at M&S
✨Know Your Stuff
Before the interview, make sure you’re familiar with M&S and their café offerings. Brush up on their menu, promotions, and any recent news about the company. This will show your enthusiasm and help you answer questions confidently.
✨Show Off Your People Skills
As a Customer Assistant, you'll be interacting with customers all day. Prepare examples of how you've provided excellent service in the past. Think about times when you handled difficult situations or went above and beyond for a customer.
✨Demonstrate Your Digital Savvy
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. You might even want to mention specific apps or systems you’ve used in previous jobs that relate to taking orders or managing customer interactions.
✨Emphasise Teamwork and Flexibility
This role requires a strong team player who can adapt quickly. Prepare to talk about your experiences working in a team, how you support colleagues, and how you handle changes in a fast-paced environment. Highlight your ability to stay calm under pressure!
