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- Tasks: Lead the online shopping experience and enhance customer journeys through data-driven decisions.
- Company: Join M&S, a dynamic and inclusive retail leader transforming the digital landscape.
- Benefits: Enjoy 20% discount, competitive holidays, bonuses, and wellbeing support.
- Why this job: Make a real impact in a role that shapes the future of online retail.
- Qualifications: Passion for merchandising, strong communication skills, and data-driven mindset required.
- Other info: Be part of a diverse team committed to innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
This role is a Fixed Term Contract until Oct 2026.
What’s in it for you:
- 20% colleague discount across all M&S products and many third-party brands for you and a member of your household after completing your probationary period.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on personal objectives and business performance.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise financial and personal wellbeing.
- Industry-leading parental, adoption, and neonatal policies providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
What you’ll do:
- The role of the Assistant Online Merchandising Manager is to put the customer at the heart of our digital experience. You will own the online shop for your business unit across UK and ROI websites, trading the site day to day, partnering with online commercial managers, and delivering the trading strategy.
- Build strong partnerships with Online Commercial Managers to ensure effective delivery of the trade plan.
- Own day to day trade, using daily metrics to understand and improve the customer experience.
- Build cross-functional relationships, collaborating but also able to challenge, to ensure campaigns and key trading moments are optimised.
- Manage workload of offshore to ensure delivery of high-quality standards and within timelines.
- Ensure all key trading events are flawlessly executed onsite, delivering a cohesive and engaging customer experience that maximises conversion and aligns with commercial and marketing objectives.
- Deliver improvements to the onsite journey using data and insights to enhance customer experience and performance.
- Conduct regular performance reviews, using data to drive decisions, from post-implementation reviews (PIRs) to monthly deep dives.
Who you are:
- Strong passion for site merchandising and enhancing the customer journey with proven experience in a similar role.
- Commercially minded with a strategic approach to trading.
- Proficient in using data and insights to inform decision-making.
- Collaborative team player with excellent communication skills.
- Proactive, detail-oriented, and results-driven.
- Willing to challenge the status quo.
Everyone's welcome:
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.
About Us:
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. There’s never been a better time to be part of our team.
About the Team:
From Merchandising and Marketing - Product Development and Design, through to Supply Chain and Space Planning - our mission is to bring stylish wardrobe, home and beauty essentials to our customers via an easy, inspiring shopping experience online and in store.
Assistant Onsite Merchandising Manager employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Onsite Merchandising Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching M&S and understanding their values. Be ready to discuss how your experience aligns with their mission of enhancing customer journeys and driving results.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate your skills and how they can benefit M&S. Keep it concise and focus on your passion for site merchandising and data-driven decision-making.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the M&S team and making an impact.
We think you need these skills to ace Assistant Onsite Merchandising Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Onsite Merchandising Manager role. Highlight your experience in site merchandising and how it aligns with M&S's focus on enhancing the customer journey.
Show Your Passion: Let your enthusiasm for site merchandising shine through! Share specific examples of how you've improved customer experiences in previous roles, as this will resonate with our commitment to putting customers at the heart of everything we do.
Be Data-Driven: Since this role involves using data to inform decisions, include any relevant metrics or insights from your past work. This shows us that you’re not just results-driven but also capable of making informed decisions based on data.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your interest in being part of the M&S team!
How to prepare for a job interview at M&S
✨Know Your Numbers
As an Assistant Onsite Merchandising Manager, you'll need to be data-driven. Brush up on key metrics related to online trading and customer experience. Be ready to discuss how you've used data in past roles to make decisions that improved performance.
✨Showcase Your Collaboration Skills
This role requires strong partnerships with Online Commercial Managers and cross-functional teams. Prepare examples of how you've successfully collaborated in the past, highlighting your communication skills and ability to challenge the status quo when necessary.
✨Understand the Customer Journey
M&S is all about enhancing the customer experience. Familiarise yourself with their online shopping process and think about ways you could improve it. Be prepared to share your insights during the interview, showing your passion for site merchandising.
✨Be Ready to Discuss Trends
The retail landscape is always changing, especially in the digital era. Stay updated on current trends in online merchandising and be ready to discuss how these could impact M&S. Showing that you're proactive and informed will set you apart from other candidates.
