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- Tasks: Drive growth in our gift card programme through data analysis and strategic execution.
- Company: Join M&S, a dynamic and inclusive leader in retail.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellness support.
- Why this job: Be part of an innovative team shaping the future of consumer experiences.
- Qualifications: Strong analytical skills and proven commercial success required.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Every day we engage with our customers through inspiring, impactful marketing. From show-stopping, above-the-line campaigns to the simplest POS designs in store, every step of the customer journey is crafted by our standout teams to build the very best experience, at every touchpoint. We explore the data and learn from our successes - constantly driving our Clothing & Home category to be the market leader. And we’re just getting started. There’s no better time to join our team as we continue to elevate our style, break boundaries and take the M&S brand to the next level. Join us in shaping the future of our consumer gift card programme. This exciting role offers the chance to drive growth across both physical stores and online channels, working with data, strategy, and innovation to deliver a competitive and customer-focused experience.
You’ll collaborate with suppliers and internal teams, contribute to product development, and help optimise performance to ensure our gift cards remain a key driver of profitability and customer satisfaction. To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
What’s in it for you
Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:
- 20% colleague discount across all M&S products and many third-party brands (for you and a member of your household)
- Competitive holiday entitlement with the option to buy extra days
- Discretionary bonus schemes
- Defined Contribution Pension Scheme and Life Assurance
- Tailored induction and training programmes
- Perks and discounts via our M&S Choices portal
- Industry-leading parental, adoption, and neonatal policies
- 24/7 Virtual GP and wellbeing support
- Charity volunteer day
What you will be doing
- Support strategy execution: Assist in developing and implementing trading strategies to drive growth across stores and online, using consumer and competitor insights.
- Analyse performance: Track gift card sales, prepare reports, identify trends, and provide actionable insights to improve profitability.
- Manage relationships: Collaborate with suppliers and internal teams (Retail, Online, Marketing) to ensure programme success.
- Forecast & budget: Contribute to forecasting and budgeting processes, ensuring targets align with actual performance.
- Drive product development: Analyse data to find opportunities for new products or improvements and support creation of development briefs.
- Ensure stock & enable sales: Work with operations to maintain stock availability and support store teams with tools, training, and mentorship.
Who you are
- Proven track record in achieving commercial targets, bringing to bear strategic planning and execution to deliver measurable business growth.
- Data-driven decision maker with strong analytical skills and the ability to translate insights into actionable strategies.
- Outstanding communicator and influencer, adept at engaging cross-functional teams and senior collaborators to drive alignment and results.
- Resilient and self-motivated professional with strong negotiation skills and financial competence to support profitable outcomes.
- Expert relationship builder, skilled in encouraging long-term partnerships that improve collaboration and business success.
Everyone's welcome
We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen. We’re committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application.
Assistant Commercial Manager - Gift Cards - B2C employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Commercial Manager - Gift Cards - B2C
✨Tip Number 1
Get to know the company inside out! Research M&S's values, recent campaigns, and their approach to customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to commercial strategy and data analysis. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Commercial Manager - Gift Cards - B2C
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about driving growth in our gift card programme and making a real impact.
Be Data-Driven: Since this role is all about analysing performance and using insights to drive strategies, make sure to highlight any relevant experience you have with data analysis. We love seeing how you've used data to achieve results in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Assistant Commercial Manager role. We appreciate when candidates take this extra step.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at M&S
✨Know Your Numbers
As an Assistant Commercial Manager, you'll need to be data-driven. Brush up on key metrics related to gift card sales and profitability. Be ready to discuss how you've used data in past roles to drive growth or improve performance.
✨Showcase Your Collaboration Skills
This role involves working closely with suppliers and internal teams. Prepare examples of how you've successfully collaborated across departments in previous jobs. Highlight your communication style and how it fosters teamwork.
✨Prepare for Scenario Questions
Expect questions that assess your strategic thinking and problem-solving abilities. Think of scenarios where you had to analyse performance data or manage relationships to achieve commercial targets. Practise articulating your thought process clearly.
✨Align with Company Values
M&S values inclusivity and innovation. Familiarise yourself with their mission and recent initiatives. Be prepared to discuss how your personal values align with theirs and how you can contribute to their vision of a more conscientious business.
