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- Tasks: Serve customers with fresh bakery products and maintain store standards.
- Company: Join the iconic M&S team in a fast-paced bakery environment.
- Benefits: Competitive pay, flexible hours, and training opportunities.
- Why this job: Be the face of M&S, delivering exceptional service and quality every day.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
- Other info: Inclusive workplace with a commitment to diversity and career growth.
The predicted salary is between 13 - 16 £ per hour.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day. You’ll be a hands‑on, sleeves‑up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five‑star service to our customers.
At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety. You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high‑quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination. This is a tough, fast‑paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Amersham Simply Food employer: M&S
Contact Detail:
M&S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Amersham Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Show off your teamwork spirit! M&S values collaboration, so be prepared to discuss how you work well with others. Think of times when you’ve helped a colleague or contributed to a team goal, and highlight your adaptability in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S family. So, take the plunge and submit your application today!
We think you need these skills to ace Customer Assistant - In Store Bakery - Amersham Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any experiences you have in the food industry or how you enjoy working with fresh produce. We want to see that you're excited about being part of our bakery team!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times you've gone above and beyond to help customers. At M&S, we put customers first, so showing us that you can deliver five-star service will definitely catch our eye!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team at M&S!
How to prepare for a job interview at M&S
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products. Understand the different types of bread and pastries, and be ready to discuss your favourites. This shows your passion for food and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to delivering five-star service.
✨Emphasise Teamwork and Flexibility
Since this role requires working closely with others, be ready to talk about your experience as a team player. Share instances where you adapted to changing situations or supported your colleagues during busy times.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice speaking clearly and confidently about your experiences. You might even want to role-play common customer interactions to feel more prepared and comfortable during the interview.
