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For Companies At a Glance
- Tasks: Support our community by providing exceptional care and guidance to our supporters and volunteers.
- Company: Join the MS Trust, a charity dedicated to supporting those affected by multiple sclerosis.
- Benefits: Enjoy 25 days annual leave, hybrid working, and a fantastic office location with free parking.
- Why this job: Make a real impact while developing your skills in a friendly and supportive environment.
- Qualifications: Strong communication skills; fundraising experience is a plus but not essential.
- Other info: Flexible working considered; apply even if you don't meet all criteria!
The predicted salary is between 23443 - 32165 £ per year.
Overview
Supporter Care Officer
Salary: £28,360
Hybrid – two days per week in our Letchworth Office
Full time (35 hours a week)
Permanent
Flexible working considered
Are you a people person with a can-do attitude? Do you have some experience of fundraising, or are you looking to start your fundraising career? We have the perfect role for you!
Join our friendly team
We are looking for someone with strong communication and relationship building skills, who will enjoy enthusing others to support our cause. Ideally you will have experience in a similar role either within the charity sector or health environment, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
Our charity
MS Trust is a UK charity which brings together expertise from every angle to help everyone feel more in control of their MS, today and every day. Through trusted information and compassionate support, the training of new MS healthcare professionals, and research rooted in real experience – we\’re here for every MS. Every day.
The role
The Supporter Care Officer plays a vital role in ensuring our supporters and volunteers feel valued, inspired and motivated to continue their involvement with MS Trust, by delivering exceptional supporter care and stewardship. As a key member of the Events and Community Fundraising Team, you will provide essential support for third-party events and individuals fundraising within their communities, ensuring every supporter receives the guidance and encouragement they need to succeed.
What we can offer
- 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.
- Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
- Death in Service benefit.
- Enhanced maternity, paternity and adoption pay.
- Sick pay.
- Hybrid working.
- Employee assistance Programme
- Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
- Learning and development policy to develop all staff.
- Cycle to work scheme, Volunteering day and Season ticket loans.
To find out more and apply
Please visit our website to download a job pack and application form (CVs will not be considered).
As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.
Closing date: 6 April 2026 (5pm)
First Interviews: 14 & 15 April 2026
Second Interviews: 21 April 2026
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Supporter Care Officer employer: MS Trust
Contact Detail:
MS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer
✨Tip Number 1
Make sure to research the MS Trust and understand their mission and values. This will help you connect with the cause during your conversations and show your genuine interest in supporting their work.
✨Tip Number 2
Network with current or former employees of the MS Trust or similar organisations. They can provide valuable insights into the role and the culture of the charity, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your communication and relationship-building skills in detail. Think of specific examples from your past experiences where you've successfully engaged with others, as this is crucial for the Supporter Care Officer role.
✨Tip Number 4
Show enthusiasm for fundraising and supporter care by sharing any relevant experiences, even if they are informal. This could include volunteering, organising events, or simply being an active supporter of a cause you care about.
We think you need these skills to ace Supporter Care Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Supporter Care Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Application Form: Since CVs will not be considered, focus on completing the application form thoroughly. Use clear and concise language to demonstrate your communication skills and enthusiasm for the role.
Showcase Relevant Experience: Even if you don't have direct experience in fundraising, highlight any transferable skills or relevant experiences that demonstrate your ability to build relationships and support others. This could include volunteer work or customer service roles.
Emphasise Your Passion: Express your passion for the cause and the charity's mission in your application. Explain why you want to work for the MS Trust and how you can contribute to their goals, making sure to convey your can-do attitude.
How to prepare for a job interview at MS Trust
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for the MS Trust and its mission during the interview. Share any personal connections or experiences you have with MS or similar causes, as this will demonstrate your genuine interest in the role.
✨Highlight Your Communication Skills
As a Supporter Care Officer, strong communication is key. Prepare examples of how you've effectively communicated with supporters or team members in the past. This could include resolving issues, providing support, or building relationships.
✨Demonstrate Your Fundraising Knowledge
Even if you don't have direct fundraising experience, be ready to discuss any relevant skills or experiences that could transfer to this role. Research common fundraising strategies and be prepared to share your ideas on how to engage supporters.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Ask about the team dynamics, the types of events you'll be supporting, or how success is measured in the Supporter Care Officer position.