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- Tasks: Lead new business sales in contact centre technology and services.
- Company: Join a forward-thinking tech provider offering integrated cloud solutions.
- Benefits: Enjoy remote work, competitive salary, and double OTE potential.
- Why this job: Be part of a high-growth environment selling award-winning solutions.
- Qualifications: Experience in IT sales, strong communication skills, and target-driven mindset required.
- Other info: Opportunity to work with cutting-edge AI-driven contact centre solutions.
The predicted salary is between 42000 - 84000 £ per year.
We are seeking a results-driven Business Development Manager to spearhead new business sales within the contact centre technology and services space. You'll be responsible for identifying, engaging, and converting new clients while offering a comprehensive portfolio of cloud-based customer engagement, Microsoft Teams voice, and AI-driven contact centre solutions.
This is an exciting opportunity to join a forward-thinking technology provider offering integrated solutions across contact centre, cloud communications and managed services. You'll play a critical role in scaling sales through lead generation, relationship building, and strategic outreach.
Key Responsibilities- Drive new business acquisition in the contact centre and customer experience space
- Identify, qualify, and engage prospective clients across mid-market and enterprise segments
- Sell a range of CCaaS and AI-enhanced collaboration solutions
- Generate and manage a pipeline of qualified opportunities
- Conduct client meetings, demos, and solution presentations (remote and in-person)
- Collaborate with technical pre-sales and service delivery teams to ensure seamless onboarding
- Track activity, forecast accurately, and report regularly on sales performance
- Stay up to date with contact centre industry trends, competitor offerings, and buyer behavior
- Experience in new business sales within IT, UC, or contact centre industries
- Proven success selling customer engagement, voice, or collaboration platforms (eg, Microsoft Teams, CCaaS, VoIP)
- Experience selling professional or managed services
- Comfortable cold calling, prospecting, and opening new conversations
- Consultative approach with strong communication and presentation skills
- Resilient, self-motivated, and target-driven
- Familiarity with Microsoft ecosystem and modern CX technologies is a plus
- Ability to manage complex sales cycles with multiple stakeholders
- Work in a high-growth, innovative environment
- Sell award-winning, in-demand solutions backed by expert service teams
- Remote working
Business Development Manager - CCaaS employer: MS Talent
Contact Detail:
MS Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Manager - CCaaS
✨Tip Number 1
Familiarise yourself with the latest trends in contact centre technology and customer engagement solutions. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the industry.
✨Tip Number 2
Network with professionals in the CCaaS and IT sectors. Attend industry events or webinars to connect with potential colleagues and clients, which can give you valuable insights and possibly lead to referrals.
✨Tip Number 3
Prepare to discuss your previous sales successes in detail. Be ready to share specific examples of how you've driven new business and managed complex sales cycles, as this will showcase your capability for the role.
✨Tip Number 4
Research StudySmarter and our offerings thoroughly. Understanding our products and services will allow you to tailor your conversations and demonstrate how you can contribute to our growth in the contact centre space.
We think you need these skills to ace Business Development Manager - CCaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development, particularly within the IT or contact centre industries. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the CCaaS market and your proven success in sales. Mention specific achievements that align with the responsibilities outlined in the job description.
Showcase Your Skills: In your application, emphasise your consultative approach, communication skills, and ability to manage complex sales cycles. Provide examples of how you've successfully engaged clients and driven new business.
Research the Company: Familiarise yourself with the company's offerings in cloud-based customer engagement and AI-driven solutions. This knowledge will help you tailor your application and prepare for potential interviews.
How to prepare for a job interview at MS Talent
✨Know Your Products Inside Out
Make sure you have a solid understanding of the CCaaS and AI-driven solutions that the company offers. Be prepared to discuss how these products can benefit potential clients and how they compare to competitors.
✨Demonstrate Your Sales Success
Come equipped with specific examples of your past sales achievements, particularly in the IT or contact centre industries. Highlight your experience in generating leads, closing deals, and managing client relationships.
✨Showcase Your Consultative Approach
During the interview, emphasise your consultative selling skills. Discuss how you engage with clients to understand their needs and tailor solutions accordingly, as this is crucial for success in this role.
✨Stay Updated on Industry Trends
Research current trends in the contact centre and customer experience space. Being knowledgeable about industry developments will demonstrate your commitment and help you engage in meaningful conversations during the interview.
