At a Glance
- Tasks: Provide senior support for Microsoft 365, Azure, and Intune, resolving complex issues.
- Company: Growing Microsoft Partner with a focus on innovative cloud technologies.
- Benefits: Competitive salary, Microsoft-funded training, and clear career progression.
- Other info: Hybrid work model with mentoring from experienced professionals.
- Why this job: Transition from support to consultancy while working with cutting-edge Microsoft environments.
- Qualifications: Experience in 3rd Line Support and strong knowledge of Microsoft technologies.
The predicted salary is between 45000 - 55000 £ per year.
Job Description
3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) direct path to Consultancy & Solution Architecture!
A 3rd Line Support Engineer (Microsoft 365, Azure, Intune, Azure Virtual Desktop) is required by a growing Microsoft Partner investing heavily in Microsoft 365, Azure, Intune and Azure Virtual Desktop technologies.
This is an excellent opportunity for a 3rd Line Infrastructure Engineer looking to move into Consultancy or Solution Architecture while working with enterprise Microsoft environments.
You'll need
- Experience as a 3rd Line Support Engineer within an MSP or enterprise environment.
- Strong experience with Microsoft 365, including Exchange Online, Share Point Online, Microsoft Teams and One Drive.
- 3rd Line support experience of Azure Virtual Desktop (AVD)
- Hands-on experience with Active Directory, Microsoft Entra ID, Microsoft Intune.
- Experience diagnosing and resolving complex Azure and Microsoft infrastructure issues.
- Experience acting as the technical escalation point for 1st and 2nd Line Engineers while working directly with customers.
- Citrix Virtual Desktop Infrastructure (VDI) experience would be beneficial.
The role
As a 3rd Line Support Engineer, you'll provide senior support across two key customer environments, resolving complex issues across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Azure Virtual Desktop.
You'll administer Microsoft 365, Azure, Exchange Online, Share Point Online, Microsoft Teams, Microsoft Entra ID, Microsoft Intune and Azure Virtual Desktop, carrying out root cause analysis and implementing permanent fixes.
You'll also work closely with Project and Consultancy teams as new Microsoft environments transition into managed support.
The role is predominantly home-based with occasional customer visits.
If you're local, you'll spend 1-2 days per week in the Borehamwood office for collaboration, mentoring and technical development.
Experienced remote candidates across the UK are also encouraged to apply.
What's on offer?
- Clear progression from 3rd Line Support Engineer into Consultant, Solution Designer and Solution Architect.
- Microsoft-funded training and certifications across Microsoft 365, Azure, Microsoft Intune, Microsoft Entra ID and Microsoft Security.
- Mentoring from experienced Consultants and Architects.
- Exposure to enterprise Microsoft Cloud environments and the latest Microsoft technologies.
Location: Hybrid Home-based with 1-2 days per week in Borehamwood (if local). Remote UK applicants will also be considered.
If you're a 3rd Line Infrastructure Engineer looking to develop your skills across Microsoft 365, Azure, Microsoft Intune and Azure Virtual Desktop while progressing into Consultancy or Solution Architecture, apply now!
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3rd Line Support Engineer (M365, Azure Virtual Desktop) in Watford employer: MS Talent Ltd
As a Senior Purview Consultant, you'll join a dynamic team dedicated to delivering cutting-edge data security solutions in a fully remote environment tailored for UK-based professionals. Our company fosters a collaborative work culture that prioritises employee growth through ongoing Microsoft certification opportunities and professional development, ensuring you stay at the forefront of industry advancements. With a competitive salary and comprehensive benefits, we offer an attractive workplace for those looking to make a meaningful impact in enterprise-level data protection projects.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer (M365, Azure Virtual Desktop) in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MS Talent Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MS Talent Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MS Talent Ltd!
✨Direct Apply to MS Talent Ltd
Let's not forget to apply directly through the MS Talent Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer (M365, Azure Virtual Desktop) in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MS Talent Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MS Talent Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MS Talent Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
