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- Tasks: Support the sales team with M365 expertise and engage in webinars and podcasts.
- Company: Join a dynamic team in the South West, focused on Modern Workplace technologies.
- Benefits: Enjoy a flexible hybrid work model and access to excellent training and certifications.
- Why this job: Be part of a vibrant culture with opportunities for career progression and regular company events.
- Qualifications: Experience in M365/Modern Workplace technologies and a confident, outgoing personality are essential.
- Other info: Ideal for those looking to transition from technical roles to account management.
The predicted salary is between 36000 - 60000 £ per year.
Work with a brilliant team based in the South West!
Are you a technical professional with experience in M365/Modern Workplace technologies and keen to make a move into more of a presales/account management role? We have a fantastic role available for a M365 Technical Support/Account Manager to join a client of ours based in the South West.
You will come from either a presales/technical account management background, or from a pure technical background and be open to making a move into a more presales orientated role.
Required experience:- Broad experience of M365 & Modern Workplace technologies.
- Experience in either a full technical support capacity or a prior presales/technical account management role.
- An ability to showcase an outgoing personality and can-do attitude.
- Confident working with customers and talking technical to both technical and non-technical people.
As a M365 Technical Support/Account Manager, you will assist the sales team with technical expertise relating to M365 & Modern Workplace technologies. You will partake in webinars, podcasts and other online material to showcase technical knowledge and help clients maximise their investment and optimisation of M365/MW technology.
Why Apply?- Flexible hybrid model, 1-2 times a week in the office.
- Awesome company culture with regular company events.
- Excellent training access to certs and other internal training programs.
- Career progression - Clear pathways into different areas of the business.
M365 Technical Support/Account Manager in Newton Abbot employer: MS Talent Ltd
Contact Detail:
MS Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Technical Support/Account Manager in Newton Abbot
✨Tip Number 1
Familiarise yourself with the latest M365 and Modern Workplace technologies. Being well-versed in these areas will not only boost your confidence but also allow you to engage more effectively during interviews and discussions with our team.
✨Tip Number 2
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This is crucial for the role, as you'll need to interact with both technical and non-technical clients.
✨Tip Number 3
Network with professionals in the M365 community. Attend webinars or local meetups to connect with others in the field, which can provide insights and potentially lead to referrals for the position.
✨Tip Number 4
Prepare examples of how you've successfully supported clients or managed accounts in the past. Highlighting your experience in a presales or technical support capacity will demonstrate your suitability for the role.
We think you need these skills to ace M365 Technical Support/Account Manager in Newton Abbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with M365 and Modern Workplace technologies. Emphasise any previous roles in technical support or account management, and showcase your ability to communicate effectively with both technical and non-technical audiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention specific experiences that demonstrate your outgoing personality and can-do attitude, as well as your technical expertise in M365.
Showcase Relevant Skills: When detailing your skills, focus on those that are relevant to the M365 Technical Support/Account Manager position. Highlight your technical knowledge, customer service abilities, and any experience you have with presales activities.
Prepare for Technical Questions: Anticipate technical questions related to M365 and Modern Workplace technologies during the application process. Be ready to discuss your past experiences and how they relate to the role, demonstrating your problem-solving skills and technical acumen.
How to prepare for a job interview at MS Talent Ltd
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with M365 and Modern Workplace technologies in detail. Highlight specific projects or challenges you've faced, and how you overcame them. This will demonstrate your technical expertise and problem-solving skills.
✨Demonstrate Your Communication Skills
Since the role involves interacting with both technical and non-technical clients, practice explaining complex concepts in simple terms. Use examples from your past experiences where you successfully communicated technical information to diverse audiences.
✨Exhibit a Can-Do Attitude
The job description emphasises an outgoing personality and a positive attitude. Be sure to convey your enthusiasm for the role and the company during the interview. Share instances where your proactive approach led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to technical support and account management. Think of scenarios where you had to balance customer needs with technical solutions, and be ready to discuss your thought process and actions.
