Dynamics 365 Customer Engagement (CE) Specialist
UK based, Remote role!
Role Overview
Seeking a hands‑on IT Specialist/Manager with strong expertise in Microsoft Dynamics 365 CE. Ideal for someone with a background as a Functional Analyst, Technical Lead, or Solution Architect who can manage daily CRM operations and lead ongoing transformation initiatives centred around D365 CE & Power Platform solutions.
Key Responsibilities
Regional IT Leadership
- Act as the main IT contact for UK and EMEA teams.
- Align IT initiatives with regional and global strategic goals.
- Support communication between business teams and global IT.
Dynamics 365 CE Management
- Oversee functional and technical aspects of D365 CE (Sales, Marketing, Customer Insights).
- Collaborate with global and offshore teams on solution design and optimisation.
- Manage incidents, enhancements, releases, and data quality.
Business Process & Project Delivery
- Translate business requirements into effective CRM solutions.
- Lead small to mid-scale CRM/IT projects.
- Drive best‑practice adoption across commercial teams.
Vendor & Stakeholder Coordination
- Manage external partners and internal IT contributors.
- Prioritise change requests and enhancements through governance processes.
Qualifications
- 8-12 years of IT experience, including 5+ years with Dynamics 365 CE.
- Background in CRM‑focused roles (Functional Analyst, Technical Lead, Solution Architect).
- Familiarity with Power Platform and Azure integrations.
- Strong understanding of CRM processes and commercial workflows.
- Excellent stakeholder and communication skills.
- Experience working with global teams.
- Actively hiring, apply now
