Dynamics 365 CE Specialist (IT Manager) - Remote in City of London

Dynamics 365 Customer Engagement (CE) Specialist

UK based, Remote role!

Role Overview

Seeking a hands‑on IT Specialist/Manager with strong expertise in Microsoft Dynamics 365 CE. Ideal for someone with a background as a Functional Analyst, Technical Lead, or Solution Architect who can manage daily CRM operations and lead ongoing transformation initiatives centred around D365 CE & Power Platform solutions.

Key Responsibilities

Regional IT Leadership

• Act as the main IT contact for UK and EMEA teams.
• Align IT initiatives with regional and global strategic goals.
• Support communication between business teams and global IT.

Dynamics 365 CE Management

• Oversee functional and technical aspects of D365 CE (Sales, Marketing, Customer Insights).
• Collaborate with global and offshore teams on solution design and optimisation.
• Manage incidents, enhancements, releases, and data quality.

Business Process & Project Delivery

• Translate business requirements into effective CRM solutions.
• Lead small to mid-scale CRM/IT projects.
• Drive best‑practice adoption across commercial teams.

Vendor & Stakeholder Coordination

• Manage external partners and internal IT contributors.
• Prioritise change requests and enhancements through governance processes.

Qualifications

• 8-12 years of IT experience, including 5+ years with Dynamics 365 CE.
• Background in CRM‑focused roles (Functional Analyst, Technical Lead, Solution Architect).
• Familiarity with Power Platform and Azure integrations.
• Strong understanding of CRM processes and commercial workflows.
• Excellent stakeholder and communication skills.
• Experience working with global teams.
• Actively hiring, apply now