At a Glance
- Tasks: Support users remotely with Windows 11 and M365 during a major migration project.
- Company: Government department offering a dynamic work-from-home environment.
- Benefits: Earn £240/day, enjoy remote work, and gain valuable experience.
- Other info: Immediate start for a 4-month contract with potential for growth.
- Why this job: Join a crucial project and make a difference in user support for VIPs.
- Qualifications: Must have active SC clearance and proven 2nd line support experience.
The predicted salary is between 48000 - 48000 £ per year.
A Desktop Engineer / 2nd Line Support (Windows 11, M365, Intune - White Glove) is required by a Government department. This is a full-time, work from home role and to be considered for the position you must have:
- Current active government SC (Security Check) clearance
- Proven 2nd Line Desktop Support experience of M365 products
- Experience with Intune for imaging and building of laptops and desktops
- Solid support skills with Windows 11
- Experience supporting VIPs and executive-level users / white glove is essential
This contract focuses on M365 and VIP user support. You will be supporting users remotely at 2nd line, helping them as part of a Google to M365 migration. You will work with Windows 11, M365, and Intune.
What's on offer:
- £240/day Inside IR35 via umbrella
- Remote role - work from home
- Hands-on role supporting M365, Windows 11
- Immediate start
- 4 month initial contract
Apply now to secure your place. Get in touch today!
Desktop Engineer / 2nd Line Support (SC Cleared, M365, Remote role) in City of London employer: MS Talent Ltd
As a leading employer in the government sector, we offer a dynamic work-from-home environment that prioritises employee well-being and professional growth. Our commitment to supporting your career development is matched by competitive compensation and the opportunity to work on impactful projects, such as the major Desktop migration for M365. Join us to be part of a collaborative culture that values expertise and provides you with the tools to excel in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Engineer / 2nd Line Support (SC Cleared, M365, Remote role) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with M365 and Windows 11. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Intune and white glove support, make sure to highlight that in conversations. Share specific examples of how you've helped VIPs or tackled tricky tech issues.
✨Tip Number 3
Stay active on job boards and our website! Regularly check for new postings and apply as soon as you see a role that fits. The quicker you act, the better your chances of landing that contract.
✨Tip Number 4
Prepare for virtual interviews! Brush up on common questions related to 2nd line support and M365. Practise explaining your troubleshooting process clearly and confidently, so you can impress the hiring team.
We think you need these skills to ace Desktop Engineer / 2nd Line Support (SC Cleared, M365, Remote role) in City of London
Some tips for your application 🫡
Show Off Your SC Clearance:Make sure to highlight your current, active government SC clearance right at the top of your application. It’s a must-have for this role, so don’t let it get buried in the details!
Tailor Your Experience:When you’re detailing your 2nd Line Desktop Support experience, focus on your work with M365 and Windows 11. We want to see how your skills match up with what we need, so be specific about your past roles.
VIP Support is Key:Since this role involves supporting VIPs, make sure to mention any experience you have with white glove support. Share examples of how you’ve handled high-profile users and their unique needs.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MS Talent Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, M365, and Intune. Be ready to discuss specific features and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Highlight Your VIP Support Experience
Since this role involves supporting executive-level users, be prepared to share examples of how you've provided 'white glove' service in the past. Talk about any challenges you faced and how you resolved them to keep those high-profile users happy.
✨Demonstrate Your Problem-Solving Skills
Expect technical questions that test your troubleshooting abilities. Think of scenarios where you've had to diagnose and fix issues quickly, especially in a remote setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Remote Work
As this is a remote role, express your comfort and experience with working from home. Share how you stay organised and maintain communication with your team, as this will reassure them that you can thrive in a remote environment.
