At a Glance
- Tasks: Resolve complex support issues and work on exciting project delivery.
- Company: Growing tech solutions company with a supportive culture near Solihull.
- Benefits: Hybrid work, career progression, and exposure to Microsoft 365 technologies.
- Other info: Stable team environment with excellent internal development opportunities.
- Why this job: Step up from BAU support to impactful project and consultancy roles.
- Qualifications: Experience in 3rd Line Support, Windows Server, and Microsoft 365.
Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.
A 3rd Line Support Engineer is required by a growing tech solutions company based near Solihull, offering a clear career path into project delivery and consultancy roles.
This is an ideal role for a Support Engineer looking to move beyond BAU support and step into a broader position with exposure to Microsoft 365, project work, and client-facing consultancy. You\'ll be joining a stable, close-knit infrastructure team with a strong focus on internal development.
Essential Experience:
Proven 3rd Line Support experience
Strong knowledge of Windows Server (2016/2019/2022) and Microsoft 365 / M365 (Teams, SharePoint, Exchange)
Basic understanding of SQL Server
ERP experience (desirable)
You\'ll operate as the 3rd Line escalation point, resolving complex support issues across Windows Server, M365, networking, and firewalls. The position is hybrid, with 2–3 days in the Solihull office per week, and occasional client site visits (1–2 days/month, rare overnight stays).
Why this role?
Clear route into project and consultancy work within 12–18 months
Previous team members promoted internally into leadership
Great opportunity for a Support Engineer ready to take the next step
Broad exposure to Microsoft 365 and Windows Server technologies
Stable and supportive team environment
This is a fantastic next move for any 3rd Line Support Engineer with strong Windows Server and Microsoft 365 / M365 skills, looking to grow their career in a long-term, progressive role.
Apply now and take the next step in your IT career
3rd Line Support Engineer in Solihull employer: MS Talent Ltd
Join a dynamic tech solutions company based near Solihull, where you will find a supportive and stable work environment that prioritises internal development and career progression. With a clear pathway into project delivery and consultancy roles, this is an excellent opportunity for a 3rd Line Support Engineer to expand their skills in Microsoft 365 and Windows Server technologies while being part of a close-knit team. Enjoy the benefits of hybrid working, a strong focus on employee growth, and the chance to advance your career in a meaningful way.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer in Solihull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MS Talent Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MS Talent Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MS Talent Ltd!
✨Direct Apply to MS Talent Ltd
Let's not forget to apply directly through the MS Talent Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer in Solihull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MS Talent Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MS Talent Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MS Talent Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
