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- Tasks: Provide top-notch customer service and support to our MS community.
- Company: Join a charity dedicated to improving lives for those affected by MS.
- Benefits: Enjoy flexible working, generous leave, and access to 24/7 virtual GP services.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just a passion for helping others!
- Other info: Part-time role with opportunities for personal development and volunteering.
The predicted salary is between 18845 - 21201 £ per year.
Position: Office Administrator
Hours: Part-time (25 hours a week)
Contract: Permanent
Location: Office-based in Belfast, Northern Ireland
Salary: Starting from £18,845 (£26,384 FTE) per annum, plus excellent benefits
About us
We make sure people living with MS are at the centre of everything we do. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you’ll be able to make a difference.
About this job
The Office Administrator role is to provide a high level of customer service and support to our service users, supporters, volunteers, groups, members of the public and internal customers. Contributing to overall implementation of the Services and Support and Northern Ireland directorates’ objectives. This will be achieved by ensuring the best possible service user experience for our MS community and by proactively improving processes and ways of working.
Please note this is a part-time job working Monday to Friday from 10am to 3:30pm.
Closing date for applications: 9:00 on Friday 25th April 2025
Interested? More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following:
- an updated CV
- a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description
Top Tip: you will need to save your Cover Letter, CV and Optional Equal Opps form as one document and upload this to the site.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format.
More about our employee benefits:
- Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
- Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave: In the event of miscarriage or still birth, to support fertility treatments, for antenatal appointments for both parents
- Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
- Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Office Administrator employer: MS Society
Contact Detail:
MS Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Familiarise yourself with the MS community and the specific challenges they face. Understanding their needs will help you demonstrate your commitment to providing excellent customer service during any interviews.
✨Tip Number 2
Highlight any previous experience in administrative roles, especially in a charity or healthcare setting. Be ready to discuss how you've improved processes or enhanced user experiences in those positions.
✨Tip Number 3
Prepare to showcase your organisational skills and ability to manage multiple tasks efficiently. Think of examples where you've successfully juggled various responsibilities and how that would apply to the Office Administrator role.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Office Administrator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong Supporting Statement: In your supporting statement, clearly address how you meet the essential criteria outlined in the person specification. Use specific examples from your past experiences to demonstrate your suitability for the role.
Format Your Documents Correctly: Make sure to save your Cover Letter, CV, and Optional Equal Opportunities form as one document before uploading. This will ensure that your application is complete and meets the submission requirements.
Proofread Your Application: Before submitting, take the time to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at MS Society
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Office Administrator. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as providing customer service and improving processes.
✨Show Your Customer Service Skills
Since this role involves a high level of customer interaction, think of examples from your past experiences where you provided excellent customer service. Be ready to share these stories during the interview to demonstrate your ability to support service users effectively.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Highlight Your Adaptability
The job mentions improving processes and ways of working. Be prepared to discuss times when you've adapted to change or implemented new ideas in previous roles. This will showcase your proactive approach and willingness to contribute to the organisation's goals.
