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- Tasks: Manage and support our new CRM system to enhance data use and community engagement.
- Company: Join the MS Society, dedicated to supporting those affected by MS.
- Benefits: Enjoy 39 days of annual leave, flexible working, and a range of health benefits.
- Why this job: Make a real difference in the lives of people with MS while developing your skills.
- Qualifications: Experience in CRM systems and strong communication skills are essential.
- Other info: Be part of a vibrant team with excellent career growth opportunities.
The predicted salary is between 29800 - 31800 £ per year.
Full-time (35 hours a week) position: MS Dynamics CRM Systems Administrator. Office-based in London, N4 with flexibility to work remotely. Starting from £35,825 per annum, plus excellent benefits.
About Us: We make sure people living with MS are at the centre of everything we do. Our strategy is based on what people affected by MS have told us is important to them. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you can make a difference.
About This Job: The MS Society has made a huge investment in technology to implement a new CRM system to enable us to improve our use of data and streamline contact with the MS Community, including Services, Fundraising and directed communications. This is the Organisation's key, central system. 90% of all funding for the charity is processed through the CRM system including Gift Aid, regular giving and special events, Direct Debits. This role is critical and responsible for the end-to-end processes working and, therefore, the income being processed and collected in a timely fashion.
The role will be part of a CRM team responsible for managing and supporting functionality and data integrity within the CRM system. The role is also responsible for managing key internal and external relationships at all levels. The role is also responsible for delivering the 1st, 2nd line support of the CRM system as well as building import templates, workflows and ensuring that data within is clean, accessible and available. The successful candidate is expected to be an expert in their field.
Closing date for applications: 9:00am on Friday 20th February 2026. Interested? More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following: an updated CV and a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.
We particularly welcome applications from disabled people and/or people from minoritised ethnic backgrounds. We are a Disability Confident Employer and are committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter onboarding processes. If you need any help or adjustments to apply for this role, please contact us.
More About Our Recruitment And Selection Process: The first round of our recruitment and selection process includes an interview with competency-based questions. Our recruitment and selection process might also include extra tasks, such as a written or Microsoft Excel test or making a presentation. We will let you know what the selection process will include when we invite you to interview.
More About Our Employee Benefits: We have a wide range of employee benefits including (but not limited to):
- Encouraging work-life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely)
- Flexible working options
- Generous sick pay entitlement
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week
- Enhanced leave for new parents
- Free access to a confidential helpline service for both you and your family
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave for miscarriage or stillbirth
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- New employee portal including lifestyle savings vouchers and personal wellbeing
- Personalised development plans with a wide range of training courses
- Yearly internal apprenticeship opportunities
- Active and supportive internal employee networking groups
- 2 days paid leave a year for volunteering for MS Society activities
Safeguarding: We are committed to safeguarding and promoting the welfare of everyone who uses our services. We recognise our particular responsibility to make sure vulnerable adults and children are protected.
Your right to work in the UK: You must have the right to work in the UK to work in paid employment with us. You will need to share documents showing you are eligible to work in the UK if we offer you employment.
We fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community and together we can stop MS.
CRM Systems Administrator in London employer: MS Society
Contact Detail:
MS Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Systems Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with CRM systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for your interview by practising common competency-based questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your passion for MS and the role! Research the MS Society and be ready to discuss how your experience aligns with their mission. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference.
We think you need these skills to ace CRM Systems Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRM Systems Administrator role. Highlight relevant experience with MS Dynamics and any specific projects that showcase your skills in managing CRM systems.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly demonstrate how you meet the essential criteria outlined in the job description. Use examples from your past work to back up your claims.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We want to see your personality, but clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MS Society
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in MS Dynamics CRM. Familiarise yourself with its functionalities, especially those relevant to data integrity and support processes. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Prepare for Competency Questions
Since the first round includes competency-based questions, think of specific examples from your past experiences that showcase your problem-solving skills and ability to manage relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Team Spirit
This role involves working closely with a CRM team and various stakeholders. Be ready to discuss how you’ve collaborated in previous roles. Highlight any experience you have in building relationships and supporting team goals, as this aligns with the organisation's values.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture fits you.
