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- Tasks: Lead and improve national services for the MS community, ensuring high-quality support.
- Company: Join a vibrant organisation dedicated to making a difference for people living with MS.
- Benefits: Enjoy 38 days of annual leave, smart working options, and generous sick pay.
- Why this job: Make a real impact in the lives of those affected by MS while leading a passionate team.
- Qualifications: Extensive experience in leading national services and managing diverse teams.
- Other info: We welcome applications from all backgrounds and offer a supportive work environment.
The predicted salary is between 65000 - 91000 £ per year.
Position: Head of National Services
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
About Us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you’ll be able to make a difference.
Job Summary
This year, we’ve embarked on introducing a bold, exciting new operating model and structure to improve our services and support to help everyone affected by MS. We’re making it easier for people who use our services to find and connect to the support they need. And we’re looking at ways to make our support more accessible and personalised to meet people’s individual needs, no matter where they are on their MS journey. We’re creating services that are flexible so that, when someone’s circumstance changes, we’ll change too. As demand for our services grows, we’ll always be ready to support everyone who needs our help. Our new structure and our new ways of working will bring all of these services together under one delivery model launching next year. We’re creating a new virtual support hub to bring together everything our community needs to manage their MS or support and care for someone living with MS.
Key Responsibilities
- Leading on the delivery and continuous improvement of our National services, developing a high-performing and motivated culture within teams.
- Providing clear leadership to ensure our National services are high quality, impactful and respond directly to the needs of the MS community.
- Responsible for the growth in the reach of our National Services, ensuring that we increasingly represent the diversity of the entire MS community and that decisions are driven by local need.
We’re Looking For
- Extensive experience of leading successful national services of a similar type and scale as those at the MS Society, including helplines, remote and digital services.
- A proven track record of operating at a senior level within a service delivery function or organisation, engaging significant numbers of the community.
- Substantial experience of successfully leading and managing a large and geographically dispersed team of staff and volunteers, embedding change and fostering a high performing culture.
- Substantial experience of working in a senior leadership team determining strategic direction, financial planning and monitoring and ensuring successful delivery.
Closing Date: Friday 7 November 2025; deadline 9:00 am.
Application
Submit an updated CV and a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description. Include your Cover Letter, CV and Optional Equal Opps form in a single document. Download and complete the equality and diversity monitoring form and submit it with your application.
Equal Opportunities
We particularly welcome applications from people with disabilities and from ethnic minority backgrounds. We’re a Disability Confident Employer and are committed to promoting equality and diversity. If you need any help or adjustments to apply for this role, please contact us.
Employee Benefits
- 38 days paid annual leave (including bank holidays)
- Smart working options
- Generous sick pay entitlement
- Enhanced leave for new parents
- Free access to a GP virtual service 24/7
- 10 days paid disability leave per year
- 10 days paid carers’ leave per year
- Cycle to work scheme
- Financially we provide a salary sacrifice pension scheme, discounted season ticket loan and interest‑free emergency loans.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services. We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Head of National Services employer: MS Society
Contact Detail:
MS Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of National Services
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to the MS community. Attend events, join relevant groups, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the organisation thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions but also show your genuine interest in making a difference in the MS community.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in leading national services and how you can contribute to the MS Society’s goals. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a real impact in the lives of those affected by MS.
We think you need these skills to ace Head of National Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Head of National Services. Highlight your experience in leading national services and managing teams, as this will show us you’re the right fit for our vibrant environment.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Clearly outline how you meet the essential criteria from the job description. Use specific examples to demonstrate your impact and leadership skills.
Keep It Professional Yet Personal: While we want to see your professional side, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our MS community, so a touch of warmth and authenticity can go a long way!
Submit Everything in One Document: Remember to combine your Cover Letter, CV, and Optional Equal Opps form into a single document before submitting. This makes it easier for us to review your application and ensures nothing gets lost in the shuffle!
How to prepare for a job interview at MS Society
✨Know Your MS Community
Before the interview, take some time to research the MS community and their needs. Understand the challenges they face and how the organisation aims to address them. This will help you demonstrate your commitment to putting people at the centre of everything you do.
✨Showcase Leadership Experience
Be ready to discuss your previous leadership roles, especially in service delivery. Prepare specific examples of how you've led teams, managed change, and improved services. Highlight your ability to foster a high-performing culture and engage with diverse communities.
✨Align with Their Vision
Familiarise yourself with the organisation's new operating model and structure. Be prepared to discuss how your vision aligns with theirs and how you can contribute to making their services more accessible and personalised for everyone affected by MS.
✨Prepare Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the future direction of the National Services or how they measure the impact of their support. This shows your genuine interest in the role and the organisation's mission.