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- Tasks: Lead daily operations of a charity shop, driving sales and managing a team.
- Company: Join the MS Society, dedicated to improving lives affected by multiple sclerosis.
- Benefits: Enjoy a competitive salary, flexible hours, and a vibrant work environment.
- Why this job: Make a real difference in the community while developing leadership skills.
- Qualifications: Strong leadership, organisational, and communication skills required.
- Other info: Applications close on 21st April 2025; we welcome diverse applicants.
The predicted salary is between 18400 - 32200 £ per year.
The MS Society is looking for a passionate and dynamic Shop Manager to lead the daily operations of one of our retail locations. This role is key to supporting our mission of improving the lives of those affected by multiple sclerosis (MS). The Shop Manager will be responsible for driving sales, managing a team of volunteers and staff, maintaining high standards of customer service, and ensuring efficient stock control. The role will also involve working with donors, promoting the MS Society’s work, and supporting fundraising efforts. The ideal candidate will have strong leadership, organisational, and communication skills, alongside a commitment to our charitable goals and the ability to inspire a dedicated team.
Key Responsibilities:
- Oversee all shop operations, including sales, stock management, and visual merchandising.
- Manage a team of volunteers and staff, providing training, guidance, and support.
- Drive sales targets and ensure the shop meets its fundraising goals.
- Ensure exceptional customer service standards are consistently met.
- Organise and coordinate in-store promotions and events.
- Manage donations and stock intake, ensuring the shop remains organised and efficient.
- Adhere to health and safety regulations and ensure the shop operates within budget.
Work pattern includes Saturdays; flexibility is required. This is a rewarding opportunity for an individual who is passionate about making a difference and eager to contribute to the success of the MS Society’s retail operations.
Closing date for applications: 9:00 on Monday 21st April 2025.
Interested? More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following:
- an updated CV
- a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description
Equal Opportunities: We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
Your right to work in the UK: You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
Charity Shop Manager employer: MS Society
Contact Detail:
MS Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charity Shop Manager
✨Tip Number 1
Familiarise yourself with the MS Society's mission and values. Understanding their commitment to improving the lives of those affected by multiple sclerosis will help you align your passion and experience with their goals during the interview.
✨Tip Number 2
Highlight your leadership and team management skills. Be prepared to share specific examples of how you've successfully managed teams in the past, especially in a retail or charity environment, as this is crucial for the Shop Manager role.
✨Tip Number 3
Demonstrate your sales and fundraising experience. Think of ways you've driven sales or organised successful fundraising events before, as these experiences will be key to showing your capability in meeting the shop's targets.
✨Tip Number 4
Prepare to discuss your approach to customer service. The MS Society values exceptional service, so be ready to explain how you ensure high standards and how you would inspire your team to do the same.
We think you need these skills to ace Charity Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential criteria. Tailor your application to highlight how your skills and experiences align with the requirements of the Charity Shop Manager position.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly demonstrate how you meet the essential criteria outlined in the person specification. Use specific examples from your past experiences to showcase your leadership, organisational, and communication skills.
Update Your CV: Ensure your CV is current and relevant. Highlight any previous experience in retail management, volunteer coordination, or customer service. Make sure to include any achievements that reflect your ability to drive sales and manage a team effectively.
Combine Documents for Submission: As per the application instructions, save your Cover Letter, CV, and Optional Equal Opportunities form as one document. This will streamline your submission process and ensure all necessary information is provided in one go.
How to prepare for a job interview at MS Society
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for the MS Society's mission during the interview. Share any personal experiences or connections you have with multiple sclerosis, as this will demonstrate your commitment to the role and the community.
✨Highlight Leadership Experience
Prepare examples of your previous leadership roles, especially in retail or charity settings. Discuss how you've successfully managed teams, driven sales, and maintained high customer service standards, as these are crucial for the Shop Manager position.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage stock control and organise shop operations efficiently. Provide specific examples of how you've implemented systems or processes that improved efficiency and contributed to fundraising goals.
✨Prepare for Scenario Questions
Anticipate questions about handling difficult situations, such as managing volunteer conflicts or dealing with customer complaints. Think through your responses and be prepared to showcase your problem-solving skills and ability to maintain a positive environment.
