At a Glance
- Tasks: Manage the NI Resource Centre and connect with the MS community.
- Company: Join a leading charity dedicated to supporting people with MS.
- Benefits: Enjoy 38 days annual leave, flexible working, and generous sick pay.
- Other info: Vibrant work environment with opportunities for personal development.
- Why this job: Make a real difference in the lives of those affected by MS.
- Qualifications: Experience in management and a passion for community support.
The predicted salary is between 33044 - 37174 € per year.
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJ
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2 Charity
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This is a pivotal role at the heart of the MS Society in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community. You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers.
Your key responsibilities will include:
- Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively.
- Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support.
- People Leadership: Managing and developing staff and volunteers at the Resource Centre.
- Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment.
- Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services.
We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland.
Closing date for applications: 9:00 on Friday 5 June 2026.
Please note the successful candidate will require an Access NÍ disclosure check.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format.
More about our employee benefits:
- Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
- Generous sick pay entitlement
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave for miscarriage or still birth
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
- Personalised development plans with a wide range of training courses
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours
- 2 days paid leave a year for volunteering with other charities during normal working hours
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
No agencies please.
Quality Assurance and NI Resource Centre Manager employer: MS Society UK
The MS Society is an exceptional employer, offering a vibrant and progressive work environment in Belfast where you can truly make a difference for people living with MS. With generous benefits such as 38 days of paid annual leave, flexible working options, and a strong commitment to employee development, we foster a culture of support and inclusivity. Join us to be part of a dedicated team that values your contributions and prioritises your well-being while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance and NI Resource Centre Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the MS community. Attend events, join relevant groups, and don’t be shy about reaching out to current employees at the MS Society. A friendly chat can open doors!
✨Tip Number 2
Prepare for that interview! Research the MS Society’s values and recent initiatives. Think about how your experience aligns with their mission. We want to see your passion for making a difference shine through!
✨Tip Number 3
Showcase your leadership skills! As a Quality Assurance and NI Resource Centre Manager, you’ll need to lead a team. Be ready to share examples of how you’ve successfully managed teams or projects in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our vibrant team at the MS Society.
We think you need these skills to ace Quality Assurance and NI Resource Centre Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Quality Assurance and NI Resource Centre Manager. Use keywords from the job description to show that you understand what we're looking for.
Show Your Passion:Let us know why you're passionate about supporting people living with MS. Share any relevant experiences or motivations that drive you to make a difference in this community. We love seeing genuine enthusiasm!
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and long-winded explanations. We appreciate straightforward communication, so make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the info you need about the role and our organisation there.
How to prepare for a job interview at MS Society UK
✨Know the MS Society Inside Out
Before your interview, take some time to research the MS Society and its mission. Understand their values, the services they provide, and how they engage with the MS community. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Quality Assurance and NI Resource Centre Manager, you'll likely face scenario-based questions. Think about past experiences where you've successfully managed teams or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.
✨Showcase Your Leadership Skills
This role requires strong people leadership skills. Be ready to discuss your management style and how you've developed staff and volunteers in previous roles. Highlight specific examples of how you've fostered engagement and created a positive working environment.
✨Ask Thoughtful Questions
At the end of the interview, you'll have the chance to ask questions. Prepare thoughtful queries that demonstrate your interest in the role and the organisation. For instance, you could ask about the current challenges facing the Resource Centre or how success is measured in this position.
