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For Companies At a Glance
- Tasks: Manage and maintain our tech infrastructure, ensuring systems are secure and efficient.
- Company: Join a vibrant organisation dedicated to supporting people with MS across the UK.
- Benefits: Enjoy flexible working, 38 days annual leave, and access to a virtual GP.
- Why this job: Make a real impact while working in a progressive environment focused on innovation.
- Qualifications: Expertise in Microsoft technologies, Dynamics CRM 365, and cloud services required.
- Other info: We welcome applications from diverse backgrounds and offer support for adjustments.
The predicted salary is between 35825 - 40304 ÂŁ per year.
Job Description
Position: Infrastructure Manager
Type: Full-time (35 hours a week)
Contract: 12 months Fixed term contract
Location: Office-based in London N4 with flexibility
Salary: Starting from ÂŁ35,825 per annum, plus excellent benefits
Salary Band and Job Family: Band 2, Professional & Technical
You’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.
We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.
To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).
We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.
Our IT Infrastructure team cover the following areas:
- Fully responsible for managing the technology stacks
- Ensuring the underlying systems and data are secure and highly protected from malicious actors
- Ensuring the systems are available
- Managing 3rd party suppliers who assist us in supporting, developing and securing the systems
- Manage the technical and security risk registers and, with a risk based approach, mitigate risks to the best of our ability
- Embed principles of best value and money saving into all technology decisions
We’ve made a significant investment in our Microsoft suite and have transitioned services to Azure. We’re also building a cloud infrastructure to support the Organisation’s mission critical data use improvement project.
Our Infrastructure Systems Manager plays a crucial role in the development, support and maintenance of these systems, implementing the tools and technology we need as well as driving the reduction of IT costs where possible.
This role is responsible for:
- Maintenance of technical infrastructure based on Microsoft technologies
- Automated process creation to ensure systems are monitored and managed
- Migration of remaining on premise systems to Microsoft cloud based solutions
- Maintenance of legacy systems and processes where necessary
- Ensuring systems are highly accessible and available
- Advice to the Organisation on best practice on technology
For this role we’re looking for:
- Broad expert technical knowledge of IT Infrastructure based on both cloud and on premise Microsoft technologies
- Knowledge of Dynamics CRM 365 and associated technology
- Knowledge of Azure services, PowerApps, DataVerse
- Knowledge of sound backup and security protocols
- Experience of managing external stakeholders and 3rd party suppliers
- Service Management experience
- IT provision expertise
- Knowledge of MS Intune
Please note this role is a 12 months fixed term contract.
Closing date for applications: 9:00 on Friday 27th February 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal OpportunitiesÂ
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.Â
Disability Confident EmployerÂ
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:Â Â
We have a wide range of employee benefits including (but not limited to):Â
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)Â
- Flexible working optionsÂ
Caring for you and your familyÂ
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employmentÂ
- Opportunity to buy and sell annual leave in each calendar yearÂ
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosisÂ
- Enhanced leave for new parentsÂ
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-timeÂ
- 10 days paid carers’ leave a year, pro-rata for part-timeÂ
- Cycle to work schemeÂ
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birthÂ
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your financesÂ
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing Â
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities Â
- New, modern offices that embrace working together both in-person and remotelyÂ
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)Â
- Active and supportive internal employee networking groups for collaboration and peer supportÂ
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)Â
- 2 days paid leave a year for volunteering with other charities during normal
SafeguardingÂ
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UKÂ
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Infrastructure Manager employer: MS Society UK
Contact Detail:
MS Society UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Manager
✨Tip Number 1
Familiarise yourself with Microsoft technologies, especially Azure and Dynamics CRM 365. Understanding these platforms will not only help you in the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with managing third-party suppliers and external stakeholders. This is a key aspect of the Infrastructure Manager role, and showcasing your skills in this area can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT infrastructure and cloud solutions. Being knowledgeable about current best practices will show your passion for continuous improvement and innovation, aligning with the company's goals.
We think you need these skills to ace Infrastructure Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Infrastructure Manager role. Focus on your expertise in Microsoft technologies, cloud services, and any experience with Dynamics CRM 365.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for the mission of the organisation. Mention how your background can contribute to their strategic goals, especially in enhancing data capabilities.
Highlight Relevant Experience: In your application, emphasise your experience managing IT infrastructure, working with third-party suppliers, and implementing security protocols. Use specific examples to illustrate your achievements in these areas.
Showcase Soft Skills: Don’t forget to mention your soft skills, such as communication and collaboration, which are crucial for managing external stakeholders and working within a team. Provide examples of how you've successfully worked with others in past roles.
How to prepare for a job interview at MS Society UK
✨Show Your Technical Expertise
As an Infrastructure Manager, you'll need to demonstrate your broad technical knowledge of IT infrastructure, especially with Microsoft technologies. Be prepared to discuss your experience with Azure services, Dynamics CRM 365, and SQL. Highlight specific projects where you've successfully implemented or managed these technologies.
✨Understand the Organisation's Mission
Familiarise yourself with the organisation's commitment to people living with MS. During the interview, express how your values align with their mission and how you can contribute to enhancing their data capabilities and technology infrastructure.
✨Prepare for Stakeholder Management Questions
Since the role involves managing external stakeholders and third-party suppliers, be ready to share examples of how you've effectively communicated and collaborated with various stakeholders in past roles. Discuss any challenges you faced and how you overcame them.
✨Emphasise Continuous Improvement
The organisation is focused on continuous improvement in their technology and operations. Prepare to discuss how you've driven efficiency and cost reduction in previous positions. Share specific strategies or tools you've used to enhance processes and ensure best practices.
