At a Glance
- Tasks: Lead the new Experience function and drive cross-functional collaboration for audience insights.
- Company: The role is within the Engagement and Income Generation directorate of a Disability Confident Employer.
- Benefits: Commitment to equality and diversity, with reasonable adjustments available during recruitment.
- Other info: Applications from disabled individuals and minoritised ethnic backgrounds are particularly welcomed.
- Why this job: Opportunity to create impactful audience-led engagement strategies at scale.
- Qualifications: Must have the right to work in the UK; no visa sponsorship available.
The predicted salary is between 60000 - 90000 £ per year.
The Head of Experience is a senior cross‑organisational leadership role. You'll build and lead a new Experience function at the heart of the Engagement and Income Generation directorate. It exists to change how the organisation understands and responds to the people it exists for. That means identifying where experiences can be improved and creating the conditions to act on it.
You’ll drive cross‑functional collaboration so that audience insight and data consistently inform strategic decisions. You’ll create the systems and governance that turn insight into action across the breadth of MS experience. You’ll be accountable for driving measurable improvements in how audiences experience every interaction with us. This builds the conditions for integrated, audience‑led engagement at scale, in service of delivering greater impact and sustainable income.
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter on‑boarding processes. You can also ask for the application materials to be sent to you in a different format, such as for them to be sent to you by email or in a larger word format. We particularly welcome applications from disabled people and/or people from minoritised ethnic backgrounds.
Head of Experience employer: MS Society UK
Join a forward-thinking organisation focused on enhancing audience experiences. Located in the UK, they promote diversity and provide reasonable adjustments for applicants. The team is dedicated to creating sustainable income through improved engagement strategies.
