At a Glance
- Tasks: Manage the Resource Centre and connect with the MS community to provide excellent support.
- Company: Join a vibrant charity dedicated to improving lives for those affected by MS.
- Benefits: Enjoy 38 days annual leave, flexible working, and generous sick pay.
- Other info: Opportunities for personal development and volunteering within the community.
- Why this job: Make a real difference in the lives of people living with MS in Northern Ireland.
- Qualifications: Experience in office management and team leadership is essential.
Make sure to apply with all the requested information, as laid out in the job overview below.
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in Belfast Resource Centre, Annadale Avenue BT7 3JJ
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2 Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us: We make sure people living with MS are at the centre of everything we do. Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus. Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information. Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job: This is a pivotal role at the heart of the MS Society in Northern Ireland. As the Quality Assurance and NI Resource Centre Manager, you will be the driving force behind our NI Resource Centre on Annadale Avenue in Belfast, ensuring it remains a vibrant, well-managed hub for the MS community. You will play a vital role in connecting the services delivered at the Centre to the wider community, fostering engagement and ensuring our supporters and service users receive excellent care. The Resource Centre is not only a focal point for activities and support but also serves as a key hub for our staff and volunteers.
Your key responsibilities will include:
- Resource Centre Management: Overseeing day-to-day operations and a diverse programme of activities to ensure the Centre functions effectively.
- Community Engagement: Leading on communications and contact with the MS community, acting as a bridge between the Centre and those we support.
- People Leadership: Managing and developing staff and volunteers at the Resource Centre.
- Operational Excellence: Maintaining high standards of Health and Safety, managing local income and expenditure, and collaborating with partners to ensure a safe, inclusive environment.
- Quality Assurance: Dedicating a small portion of your week to working with the wider Customer Service team to monitor performance and identify ways to continuously improve our services.
We are looking for an experienced manager with a background in office administration and team leadership who is passionate about making a difference for people living with MS in Northern Ireland.
Closing date for applications: 9:00 on Friday 5 June 2026. Please note the successful candidate will require an Access NI disclosure check.
Equal Opportunities: We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer: We’re a Disability Confident Employer and we’re committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both our recruitment and new starter onboarding processes. If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format.
More about our employee benefits: We have a wide range of employee benefits including (but not limited to):
- Encouraging work-life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
- Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave for miscarriage or stillbirth, fertility treatments, and antenatal appointments for both parents
Thinking about your finances: Enhanced salary sacrifice pension scheme, discounted season ticket loan and interest-free emergency loans, give as you earn to support other charities of your choice before tax, new employee portal including lifestyle savings vouchers and personal wellbeing.
Enriching your life at work: Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager, yearly internal apprenticeship opportunities, new, modern offices that embrace working together both in-person and remotely, various opportunities to influence how we internally operate, active and supportive internal employee networking groups for collaboration and peer support, 2 days paid leave a year for volunteering for MS Society activities during normal working hours, and 2 days paid leave a year for volunteering with other charities.
Safeguarding: We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with. This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment. We recognise our particular responsibility to make sure vulnerable adults and children are protected.
Your right to work in the UK: You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Quality Assurance and NI Resource Centre Manager in Belfast employer: MS Society UK
The MS Society is an exceptional employer, offering a vibrant and progressive work environment in Belfast where you can truly make a difference for people living with MS. With generous benefits such as 38 days of paid annual leave, flexible working options, and a strong commitment to employee development, we prioritise work-life balance and personal growth. Join us to be part of a dedicated team that values inclusivity and community engagement, ensuring that our supporters and service users receive the highest quality care.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance and NI Resource Centre Manager in Belfast
✨Tip Number 1
Get to know the MS Society and its mission. When you understand what drives us, you can tailor your conversations to show how your experience aligns with our goals. This connection can really make you stand out!
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and share your passion for supporting the MS community. Personal connections can open doors that applications alone can't.
✨Tip Number 3
Prepare for interviews by practising common questions related to quality assurance and community engagement. We want to see your problem-solving skills in action, so think of examples from your past that showcase your leadership and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need to make your application shine right there.
We think you need these skills to ace Quality Assurance and NI Resource Centre Manager in Belfast
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your experience aligns with our needs.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants personalise their submissions. Highlight your relevant experience and skills that match the Quality Assurance and NI Resource Centre Manager role specifically.
Show Your Passion for MS Support:We’re all about making a difference for people living with MS. In your application, let us know why this cause matters to you and how you can contribute to our mission. A little passion goes a long way!
Apply Through Our Website:Make sure to apply through our website using the 'How to Apply' button. It’s the easiest way for us to receive your application and ensures you include all the requested information we need to consider you for the role.
How to prepare for a job interview at MS Society UK
✨Know the MS Society Inside Out
Before your interview, take some time to research the MS Society and its mission. Understand their values, the services they provide, and how they engage with the community. This will not only show your genuine interest but also help you align your answers with their goals.
✨Prepare for Scenario-Based Questions
As a Quality Assurance and NI Resource Centre Manager, you'll likely face scenario-based questions. Think about past experiences where you've successfully managed teams or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Be ready to discuss your management style and how you motivate and develop staff and volunteers. Share specific examples of how you've fostered engagement and created a positive working environment in previous roles.
✨Ask Thoughtful Questions
At the end of the interview, you'll have the chance to ask questions. Prepare thoughtful queries that demonstrate your interest in the role and the organisation. For instance, you could ask about the current challenges facing the Resource Centre or how success is measured in this position.
