At a Glance
- Tasks: Support employees and volunteers with our internal Management Information System, Westminster.
- Company: Join the Marine Society & Sea Cadets, a leading maritime charity for youth development.
- Benefits: Enjoy 25 days annual leave, hybrid working, private medical insurance, and a generous pension.
- Other info: We value diversity and inclusivity, encouraging applications from all backgrounds.
- Why this job: Make a real difference in supporting young people and maritime professionals while growing your career.
- Qualifications: Experience in desktop support and knowledge of Office applications required.
The predicted salary is between 32000 - 32000 £ per year.
Location: Fort Blockhouse, Gosport PO12 2AB or SCC Stores, Portsmouth PO1 4QT or MSSC NSC Lambeth Road, Lambeth, London SE1 7JY
Contract: Full Time, permanent
Salary: £32,000 gross per annum
Closing Date: 8 June 2026
Are you a Business Systems Support looking for a new opportunity? The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, and enabling seafarers and maritime professionals to realise their potential through learning and career development.
We are currently looking for a Westminster Support Officer to join our team.
About the role: ‘Westminster’ our internal Management Information System (MIS) is a critical application to keep many aspects of the charity running smoothly. As the Westminster Support Officer, you will be the first point of contact for employees using Westminster. You will also have a great deal of interaction supporting volunteer users across the charity.
Responsibilities:
- Provide First Level Defence Gateway support to employees and volunteers including:
- Regular daily downloads of DLE course results into Westminster.
- Support in registering and accessing DG accounts.
- Provide First Level Westminster Support to MSSC Employees including:
- Managing access rights at Area Offices, Training Centres and other outstations.
- Providing local and remote support for the above users, escalating issues to the WM Manager where necessary.
- Provide Third Level Westminster Support to SCC Volunteers including:
- Problem solving where issues are reported up from District/Area volunteers.
- Providing remote support for the above users, escalating issues to the WM Manager where necessary.
- Maintaining communications with employee and volunteer groups via Teams.
- Assist with the creation and maintenance of training materials, written guides and videos.
- Demonstrable ability to work in a desktop support role.
- Sound knowledge of common Office applications and email.
- Ability to record data and maintain records.
- Ability to provide telephone support.
- Ability to work effectively with a broad range of internal and external contacts.
- Data Protection awareness.
For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!
Benefits:
- 25 days annual leave per annum increasing with length of service
- Hybrid working for many roles
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
Westminster Support Officer in Portsmouth employer: MS Sc
The Marine Society & Sea Cadets (MSSC) is an exceptional employer, offering a vibrant work culture that prioritises employee development and inclusivity. With generous benefits such as hybrid working options, private medical insurance, and a commitment to professional growth, MSSC empowers its staff to thrive while making a meaningful impact on the lives of young people and maritime professionals. Join us at our Fort Blockhouse, Gosport or other locations, and be part of a charity dedicated to inspiring future generations through challenge and adventure.
StudySmarter Expert Advice🤫
We think this is how you could land Westminster Support Officer in Portsmouth
✨Tip Number 1
Get to know the charity! Research MSSC's mission and values so you can show genuine enthusiasm during your interview. We want to see how you align with our vision for youth development and maritime education.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events related to MSSC. This can give you insider knowledge and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills in desktop support and problem-solving can benefit our volunteers and employees. We love candidates who can demonstrate their experience with real-life examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at MSSC.
We think you need these skills to ace Westminster Support Officer in Portsmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Westminster Support Officer role. Highlight your relevant experience with management information systems and any support roles you've had in the past. We want to see how you can bring your unique skills to our team!
Show Your Passion:Let us know why you're excited about working with the Marine Society & Sea Cadets. Share your enthusiasm for youth development and lifelong learning, and how you can contribute to our mission. A genuine passion can really make your application stand out!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at MS Sc
✨Know Your Westminster Inside Out
Make sure you have a solid understanding of the Westminster Management Information System. Familiarise yourself with its features and functionalities, as well as common issues users might face. This will help you demonstrate your expertise and readiness to support employees and volunteers effectively.
✨Showcase Your Communication Skills
As a Westminster Support Officer, you'll be interacting with a diverse range of users. Practice clear and concise communication, both verbally and in writing. Prepare examples of how you've successfully communicated complex information in the past, especially in a support role.
✨Prepare for Problem-Solving Scenarios
Think about potential problems that could arise when using Westminster and how you would address them. Be ready to discuss your problem-solving approach during the interview, including any relevant experiences where you resolved issues for users or colleagues.
✨Emphasise Your Commitment to Inclusivity
MSSC values diversity and inclusion, so be prepared to discuss how you can contribute to this ethos. Share your thoughts on creating an inclusive environment for all users and how you can support under-represented groups within the charity.
