At a Glance
- Tasks: Deliver top-notch eye and hearing care while driving sales and supporting your team.
- Company: Join M&S Opticians, a leader in customer-focused optical services.
- Benefits: Competitive pay, training opportunities, and a vibrant work environment.
- Other info: Fast-paced setting with opportunities for growth and team leadership.
- Why this job: Make a real difference in customers' lives while developing your retail skills.
- Qualifications: 3+ years in retail or sales with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As a Senior Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, training and supporting our teams, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives. As a member of the management team, you will support the team through coaching and training and deliver on business targets.
Key Responsibilities
- Lead by example in promoting optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Support management in achieving store sales targets
- Support marketing initiatives and special events
- Coaching and training the team
- Lead by example to deliver store targets
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong optical background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. You are committed to delivering an exceptional customer experience through leading by example and supporting/training the team.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Ability to coach and support in leading a team to success
- Previous optical experience essential - Minimum 3 years
Sales Advisor in York employer: M&S Opticians
At M&S Opticians, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. As a Senior Sales Advisor, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills in a dynamic retail environment. Our commitment to delivering high-quality eye and hearing care services ensures that you will make a meaningful impact on customers' lives while enjoying the unique advantages of working within the renowned M&S brand.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical and retail sectors. You never know who might have a lead on a Sales Advisor position or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and sales. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for eyewear and customer care during interviews. Share specific examples of how you've helped customers in the past, as this will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the M&S Opticians team.
We think you need these skills to ace Sales Advisor in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Advisor role. Highlight your retail background, customer service experience, and any optical knowledge you have. We want to see how you can make a meaningful impact on our customers’ lives!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about helping others and how your communication skills will benefit our team. Don’t forget to mention your ability to multitask and thrive in a fast-paced environment.
Showcase Your Achievements:When detailing your previous roles, focus on specific achievements that demonstrate your sales success and customer service excellence. We love numbers, so if you’ve hit targets or improved customer satisfaction, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Make sure you brush up on your optical knowledge and the services M&S Opticians offers. Familiarise yourself with common eyewear options and care tips, as well as any recent promotions or initiatives. This will show that you're genuinely interested and ready to engage with customers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully maximised sales opportunities in previous roles. Think about specific situations where you led a team or coached others to achieve targets. This will demonstrate your ability to drive results and support the team effectively.
✨Practice Your People Skills
Since this role is all about customer service, practice your communication skills. Role-play common customer scenarios with a friend or family member, focusing on how to build rapport and handle enquiries professionally. This will help you feel more confident during the interview.
✨Be Ready to Multitask
Expect questions about how you manage multiple tasks in a fast-paced environment. Prepare to discuss your organisational strategies and give examples of how you've successfully juggled responsibilities in previous jobs. This will highlight your ability to thrive under pressure.
