Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver high-quality eye and hearing care while optimising sales opportunities.
- Company: Join M&S Opticians, a trusted name in retail with a focus on customer care.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while developing your sales skills.
- Qualifications: Retail or customer service experience; passion for helping others is key.
- Other info: Fast-paced environment with a supportive team and room for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Sales Advisor employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S Opticians. Understand their values, services, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Think about how you can showcase your retail experience and customer service skills. Prepare examples of how you've helped customers in the past, especially in fast-paced environments. We want to hear your stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look professional and polished. First impressions matter, and looking smart will show that you take the opportunity seriously. Plus, it aligns with the image of M&S!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Sales Advisor position!
We think you need these skills to ace Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Advisor role. Highlight your retail background, customer service experience, and any relevant achievements to show us why you're the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for helping customers and how you can contribute to our team. Keep it engaging and personal – we want to get to know you!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application showcases your ability to connect with people. Use clear language and a friendly tone to demonstrate how you can build rapport with customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at M&S Opticians
✨Know Your Products
Familiarise yourself with the optical and hearing services offered by M&S Opticians. Understand the different types of eyewear, lenses, and their benefits. This knowledge will help you confidently answer questions and demonstrate your ability to assist customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you built rapport with customers and resolved any issues. This will show your potential employer that you can deliver the high-quality service they expect.
✨Demonstrate Your Sales Acumen
Think of ways you've maximised sales opportunities in previous roles. Be ready to discuss strategies you used to promote products or services and how you achieved sales targets. This will illustrate your commercial awareness and ability to contribute to the store's success.
✨Practice Common Interview Questions
Anticipate questions related to your experience in retail and customer service. Prepare answers that reflect your skills and how they align with the role of a Sales Advisor. Practising these responses will help you feel more confident during the interview.
