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For Companies At a Glance
- Tasks: Promote eye and hearing care services while providing exceptional customer service.
- Company: Join M&S Opticians, a trusted name in retail with a focus on quality care.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with a supportive team and learning opportunities.
- Why this job: Make a real difference in customers' lives while developing your sales skills.
- Qualifications: Retail or customer service experience; passion for helping others is key.
The predicted salary is between 10 - 12 £ per hour.
About the Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Sales Advisor - Part Time in Norwich employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Part Time in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S Opticians. Understand their values and services so you can show how you fit into their culture and what you can bring to the table.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role of a Sales Advisor. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional when you go for your interview. It shows you care about the role and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Sales Advisor - Part Time in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Advisor role. Highlight your retail background and any customer service experience, as these are key to impressing us at M&S Opticians.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping others and your ability to provide exceptional customer service. Let us know why you’re excited about this role and how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is crucial for this role, make sure your application is clear and concise. Use friendly language and demonstrate your interpersonal skills throughout your written application to give us a taste of how you’d interact with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the other exciting opportunities we have!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Before the interview, make sure you understand M&S Opticians' services and products. Familiarise yourself with common eyewear options and basic optical terms. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to helping others.
✨Dress the Part
As a Sales Advisor, you'll be representing M&S Opticians, so dress smartly for your interview. Aim for a professional yet approachable look that reflects the brand's image. This shows that you take the opportunity seriously and understand the importance of first impressions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.