At a Glance
- Tasks: Deliver top-notch eye and hearing care while boosting sales in a vibrant store environment.
- Company: Join M&S Opticians, a leader in quality customer service and care.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced, dynamic team with a focus on personal development.
- Why this job: Make a real difference in customers' lives while developing your retail skills.
- Qualifications: Retail or customer service experience; passion for helping others is key.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers' lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Sales Advisor - Full Time in London employer: M&S Opticians
M&S Opticians in Ellesmere Port is an exceptional employer that prioritises employee development and a supportive work culture. With a focus on driving sales and enhancing customer experience, team members are encouraged to grow their skills in a dynamic environment, benefiting from comprehensive training and career advancement opportunities. Join us to be part of a high-performing team that values excellence and innovation in optical retail.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Full Time in London
✨Tip Number 1
Get to know the company! Research M&S Opticians and understand their values, services, and what makes them stand out. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your retail experience and how it relates to the Sales Advisor role. Highlight your customer service skills and any specific examples where you've gone above and beyond for a customer.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the M&S Opticians team.
We think you need these skills to ace Sales Advisor - Full Time in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Advisor role. Highlight your retail background, customer service experience, and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us about your passion for helping customers and how you can contribute to our team. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since excellent communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to express your enthusiasm for the position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Before the interview, make sure you understand M&S Opticians' services and products. Familiarise yourself with common eyewear options and basic optical terms. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to helping others.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family. Focus on being friendly and approachable, as building rapport with customers is crucial.
✨Be Ready to Discuss Sales Strategies
Think about how you can optimise sales opportunities in the role. Be prepared to discuss any previous sales experience and how you achieved targets. Showing that you have a commercial awareness and can contribute to the store's success will set you apart.
