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- Tasks: Provide expert audiology assessments and dispense hearing aids with top-notch aftercare.
- Company: Join M&S Opticians, a leader in hearing services with a focus on customer care.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives by enhancing their hearing experience.
- Qualifications: HCPC registration required; strong communication and clinical skills essential.
- Other info: Be part of a dynamic team dedicated to exceptional customer service.
The predicted salary is between 36000 - 60000 £ per year.
About the RoleAs an M&S Opticians Hearing Aid Audiologist you will work closely with the Store Manager and team to raise awareness of our hearing services, helping to drive business growth. You will be an expert in a range of hearing aids, from world leading manufacturers to provide recommendations based on product knowledge, the customers level of hearing loss as well as their lifestyle. Maintaining the highest standards of clinical care, customer service, and aftercare, you will operate in line with national, local, and company policies and regulations.
Key Responsibilities
Provide expert diagnostic audiology assessments and rehabilitation services
Dispense hearing aids and ensure the highest standard of aftercare
Promote hearing services within M&S to build customer awareness and contribute to building the fast-growing business
Ensure compliance with HCPC, BSA, and BAA guidelines, as well as company policies and procedures
Deliver outstanding customer service while maintaining professionalism and ethical standards
Work collaboratively with the Store Manager and wider team to enhance the customer journey
About YouYou are a passionate and dedicated Hearing Aid Audiologist with a commitment to delivering exceptional customer care. As a self-starter, you have the drive and ambition to grow our hearing care business while ensuring clinical excellence. Your strong time management skills, attention to detail, and ability to engage customers make you a key asset to the team.
Key Requirements
HCPC registration is essential
Familiarity with HCPC, BSA, and BAA guidelines
Excellent communication and customer service skills
Strong clinical knowledge and ability to provide high-quality care
Self-motivated with a proactive approach to business growth
Exceptional time management and attention to detail
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Hearing Aid Audiologist employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Aid Audiologist
✨Tip Number 1
Network like a pro! Reach out to your connections in the audiology field and let them know you're on the hunt for a role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your expertise in hearing aids and audiology. Share articles, engage with others, and don’t hesitate to join relevant groups to expand your reach.
✨Tip Number 3
Prepare for interviews by brushing up on your product knowledge and customer service skills. Be ready to discuss how you can contribute to M&S Opticians' growth and enhance the customer journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the M&S team and making a difference in hearing care.
We think you need these skills to ace Hearing Aid Audiologist
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for audiology! In your application, share why you love helping people with hearing loss and how you can make a difference in their lives. A personal touch goes a long way!
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your expertise in hearing aids and customer service.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showing off your personality. Remember, we’re looking for someone who can communicate effectively with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of hearing aids and the latest technologies. Be prepared to discuss different types of hearing aids, their features, and how they cater to various levels of hearing loss. This will show that you're not just passionate but also well-informed.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer care, think of examples from your past experiences where you provided exceptional service. Be ready to explain how you would handle different customer scenarios, ensuring you highlight your communication skills and empathy.
✨Understand the Guidelines
Familiarise yourself with HCPC, BSA, and BAA guidelines before the interview. Being able to discuss these regulations confidently will demonstrate your commitment to maintaining high standards of clinical care and compliance within the role.
✨Be a Team Player
This position involves working closely with the Store Manager and team. Prepare to discuss how you’ve collaborated with others in the past and how you can contribute to enhancing the customer journey. Highlight your ability to work in a team while still being self-motivated.
