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For Companies At a Glance
- Tasks: Promote eye and hearing care services while providing exceptional customer service.
- Company: Join M&S Opticians, a trusted name in retail with a focus on quality care.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Fast-paced environment with great team spirit and career advancement potential.
- Why this job: Make a real difference in customers' lives while developing your sales skills.
- Qualifications: Retail or customer service experience; passion for helping others is key.
The predicted salary is between 22000 - 26000 £ per year.
About the Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Sales Advisor in Harrogate employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S Opticians. Understand their values, services, and what makes them stand out. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your retail experience and how it relates to the Sales Advisor role. Think about specific examples where you've provided excellent customer service or maximised sales opportunities. We want to hear your success stories!
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look professional and polished. First impressions matter, especially in a customer-facing role like this one. Show that you take pride in your appearance and understand the importance of presentation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Sales Advisor role at M&S Opticians.
We think you need these skills to ace Sales Advisor in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Advisor role. Highlight your retail background, customer service experience, and any relevant achievements to show us why you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your passion for helping others and how you can contribute to our team. Be sure to mention specific examples of how you've excelled in customer service or sales.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use a friendly tone and avoid jargon. We want to see your personality come through while still being professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Familiarise yourself with M&S Opticians' services and products. Understand the basics of eyewear, hearing care, and customer service expectations. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Sales Advisor, communication is key. Practice articulating your thoughts clearly and engagingly. Prepare examples of how you've successfully interacted with customers in the past, highlighting your ability to build rapport and provide exceptional service.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific strategies you use to stay organised, such as prioritising tasks or using tools to keep track of customer records and stock levels.
✨Emphasise Your Customer Focus
Prepare to talk about your passion for helping others and how it translates into excellent customer service. Think of instances where you've gone above and beyond for a customer, and be ready to share those stories during the interview.