At a Glance
- Tasks: Deliver high-quality eye and hearing care while optimising sales opportunities.
- Company: Join M&S Opticians, a leader in customer-focused retail.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Make a real difference in customers' lives with expert guidance.
- Qualifications: Retail or customer service experience; passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
About the Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Sales Advisor - Exeter employer: M&S Opticians
At M&S Opticians, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer satisfaction. Located in Exeter, our store provides employees with opportunities for professional growth and development within the retail sector, alongside competitive benefits and a supportive environment that encourages learning and innovation. Join us to make a meaningful impact on our customers' lives while enjoying a fulfilling career in eye and hearing care services.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor - Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S Opticians. Understand their values and services so you can show how you fit into their culture and what you can bring to the table.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales. Think about your past experiences and how they relate to the role of a Sales Advisor. We want you to shine!
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping customers come through. Share stories that highlight your communication skills and ability to build rapport with clients.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Sales Advisor - Exeter
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Advisor role. Highlight your retail background and any customer service experience, as these are key to impressing us at M&S Opticians.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for helping others and your ability to provide exceptional customer service. Let us know why you want to join our team and how you can contribute.
Show Off Your Communication Skills:Since excellent communication is crucial for this role, make sure your application is clear and concise. Use friendly language and demonstrate your interpersonal skills throughout your written application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Before the interview, make sure you understand M&S Opticians' services and products. Familiarise yourself with common eyewear options and basic optical terms. This will show your enthusiasm and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to thrive in a retail environment.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would explain eyewear options to a customer.
✨Dress the Part
As you're applying for a position in a retail setting, make sure to dress smartly for the interview. A professional appearance can make a great first impression and shows that you take the opportunity seriously.
