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For Companies At a Glance
- Tasks: Lead a team, drive sales, and ensure exceptional customer care in a dynamic retail environment.
- Company: Join M&S Opticians, a leader in optical and hearing services.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by enhancing customer experiences and driving business success.
- Qualifications: Experience in optical retail and strong leadership skills are essential.
- Other info: Perfect for motivated individuals ready to take their career to the next level.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.
Key Responsibilities
- Be able to deputise in the absence of the Opticians Manager
- Lead, motivate, and manage a team on a daily basis
- Drive sales performance while maintaining excellent customer service standards
- Promote M&S Opticians throughout the store to increase awareness and appointments
- Conduct training and performance reviews for sales advisors
- Ensure a seamless and professional customer journey, addressing enquiries and concerns
- Manage store KPIs, ensuring profitability and business growth
- Drive brand awareness through in-store marketing activities
- Assist or carry out any additional tasks as required
About You
You are a motivated and organised leader with experience in optical retail, looking to take the next step in your career. With strong leadership and communication skills, you excel at inspiring teams, delivering outstanding customer care, and driving business growth. Your commercial awareness, and passion for customer care make you a valuable asset to the team.
Key Requirements
- Proven experience in an optical retail role, preferably as a supervisor or team leader
- Strong leadership and team management skills
- Professional and customer focused approach to customer service
- Excellent communication and interpersonal abilities
- Understanding of practice operations, industry regulations, and business development
Assistant Store Manager in England employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical retail industry and let them know you're on the lookout for an Assistant Store Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for customer care during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you’re not just about sales, but also about creating a fantastic customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Assistant Store Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant optical retail experience to show us you're the perfect fit for the Assistant Store Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer care and how your previous roles have prepared you for this position. Be sure to mention specific examples of how you've driven sales or improved customer experiences in the past.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership and team management skills. We want to see how you've motivated teams and managed performance, so don’t hold back on sharing those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the M&S Opticians team!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of optical retail and M&S Opticians specifically. Understand their products, services, and customer care philosophy. This will show that you're genuinely interested in the role and ready to contribute from day one.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or improved sales performance. Be ready to discuss your approach to training and performance reviews, as this is key for the Assistant Store Manager role.
✨Customer Care is Key
Since exceptional customer service is a big part of the job, come prepared with stories that highlight your customer care skills. Think about challenging situations you've handled and how you ensured a seamless customer journey. This will demonstrate your commitment to maintaining high standards.
✨Understand Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail. Be ready to discuss how you've managed or contributed to profitability and business growth in previous roles. Showing that you understand the financial side of the business will set you apart from other candidates.
