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For Companies At a Glance
- Tasks: Provide exceptional customer service and dispense glasses tailored to individual needs.
- Company: Join a leading optical retailer with a focus on customer care.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in customers' lives by helping them see better.
- Qualifications: Must be a qualified Dispensing Optician registered with the GOC.
- Other info: Supportive team environment with a focus on learning and development.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
As a Dispensing Optician, you will ensure that every customer receives exceptional service when visiting our store. This involves understanding customer needs, explaining our products and offers, creating a welcoming environment, and dispensing single vision and varifocal lenses from the leading lens manufacturers. You will also dispense and fit glasses to both adults and children, working from prescriptions provided by optometrists. Your role will include advising customers on lens and frame choices, including style, weight, and colour, as well as providing guidance on how to wear and maintain their glasses. As a qualified Dispensing Optician registered with the General Optical Council (GOC), you will bring a high level of expertise and customer care, ensuring every customer receives the appropriate dispensing advice.
Key Responsibilities
- Provide excellent customer service, booking appointments efficiently and advising on frame and lens choices
- Interpret optical prescriptions and dispense low vision aids where necessary
- Confidently advise the customer on the features and benefits of a range of lenses from leading manufacturers, as well as discuss a variety of contact lenses where required.
- Handle customer queries and complaints efficiently and effectively
- Fit and supply the most appropriate spectacles based on the customer’s vision, lifestyle, and vocational needs
- Take frame and facial measurements to ensure a correct fit and positioning
- Order lenses and verify them upon delivery to ensure they meet specifications
- Assist the Store Manager in the effective running of the store while supporting the team in all dispensing areas
- Promote in-store offers and maximise all sales opportunities to meet Key Performance Indicators (KPIs)
- Assist in training and onboarding new sales advisors
- Maintain accurate patient records and complete administrative tasks
- Ensure compliance with General Optical Council (GOC) Standards of Practice and data protection regulations
- Provide flexibility in covering other locations when necessary due to emergencies, sickness, or holidays
About you
To be successful in this role, you should be a qualified Dispensing Optician registered with the General Optical Council (GOC) and passionate about providing excellent customer care. You will be a natural communicator with a friendly and approachable manner, ensuring that every customer feels valued and supported throughout their journey. You’ll be customer focused and commercially aware, able to make the most of sales opportunities. If you are enthusiastic about optical dispensing and want to work in a supportive, customer-driven environment, we’d love to hear from you!
Requirements
- Registered with the GOC as a Dispensing Optician
- Strong customer service skills with a friendly and professional approach
- Enthusiastic and eager to learn
- Competent IT skills
- Commitment to meeting industry standards and professional requirements
Dispensing Optician employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensing Optician
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! As a Dispensing Optician, you'll need to demonstrate your ability to handle various customer situations. Role-play with a friend or family member to build your confidence and refine your communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. Wear something that reflects the company's style while still being comfortable for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Dispensing Optician
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us know how much you care about providing exceptional service. Share examples of how you've gone above and beyond for customers in the past – it really helps us see your dedication!
Be Clear and Concise: We appreciate a straightforward approach! Make sure your application is easy to read and gets straight to the point. Highlight your qualifications and experience as a Dispensing Optician without fluff – we want to know what makes you the best fit!
Tailor Your Application: Take a moment to customise your application for this role. Mention specific skills that align with our job description, like your experience with different lenses or customer interactions. It shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of lenses, frames, and optical prescriptions. Be ready to discuss the features and benefits of different products, as well as how they cater to various customer needs. This will show that you're not just qualified but also genuinely passionate about what you do.
✨Customer Service is Key
Prepare to demonstrate your customer service skills during the interview. Think of examples where you've gone above and beyond for a customer or handled a tricky situation. This role is all about making customers feel valued, so showcasing your friendly and approachable manner will definitely work in your favour.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions related to dispensing optician roles, such as how you would handle a customer complaint or advise on frame choices. The more comfortable you are with your responses, the more confident you'll appear during the actual interview.
✨Show Your Enthusiasm
Let your passion for optical dispensing shine through! Talk about why you love this field and how you stay updated with industry trends. Employers appreciate candidates who are eager to learn and grow, so don’t hesitate to express your enthusiasm for the role and the company.
