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For Companies At a Glance
- Tasks: Lead daily operations and enhance customer experience at M&S Opticians.
- Company: Join M&S Opticians, a trusted name in optical and hearing care.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values leadership and exceptional customer service.
- Qualifications: Experience in optical retail and strong leadership skills are essential.
- Other info: Opportunity to develop your career in a thriving business.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.
Key Responsibilities
- Be able to deputise in the absence of the Opticians Manager
- Lead, motivate, and manage a team on a daily basis
- Drive sales performance while maintaining excellent customer service standards
- Promote M&S Opticians throughout the store to increase awareness and appointments
- Conduct training and performance reviews for sales advisors
- Ensure a seamless and professional customer journey, addressing enquiries and concerns
- Manage store KPIs, ensuring profitability and business growth
- Drive brand awareness through in-store marketing activities
- Assist or carry out any additional tasks as required
About You
You are a motivated and organised leader with experience in optical retail, looking to take the next step in your career. With strong leadership and communication skills, you excel at inspiring teams, delivering outstanding customer care, and driving business growth. Your commercial awareness, and passion for customer care make you a valuable asset to the team.
Key Requirements
- Proven experience in an optical retail role, preferably as a supervisor or team leader
- Strong leadership and team management skills
- Professional and customer focused approach to customer service
- Excellent communication and interpersonal abilities
- Understanding of practice operations, industry regulations, and business development
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Assistant Store Manager employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the latest trends in optical retail and customer service. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the industry and your potential as a leader.
✨Tip Number 2
Network with current or former employees of M&S Opticians. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to drive sales. Being able to articulate these experiences clearly will make a strong impression during any discussions.
✨Tip Number 4
Demonstrate your passion for customer care by researching M&S Opticians' values and customer service philosophy. Showing that you align with their mission can set you apart from other candidates.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in optical retail and leadership roles. Emphasise your achievements in driving sales and managing teams, as these are key aspects of the Assistant Store Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the optical industry. Mention specific examples of how you've successfully led teams and improved customer experiences in previous roles.
Highlight Key Skills: In your application, focus on your strong leadership, communication, and interpersonal skills. Provide examples of how you've motivated teams and managed store KPIs to demonstrate your suitability for the role.
Showcase Your Commercial Awareness: Discuss your understanding of business development and financial management in your application. Highlight any experience you have with in-store marketing activities or driving brand awareness, as this will align well with the responsibilities of the role.
How to prepare for a job interview at M&S Opticians
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or improved performance, highlighting your leadership style and how it contributed to the team's success.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to optical retail. Be ready to discuss how you have previously driven sales performance and managed profitability in your past roles, as this will show your commercial awareness and understanding of business growth.
✨Emphasise Customer Care
Customer service is crucial in this role. Prepare to share specific instances where you've gone above and beyond to enhance customer experience. This could include resolving complaints, training staff on customer interaction, or implementing new service strategies that improved satisfaction.
✨Research M&S Opticians
Before the interview, take some time to learn about M&S Opticians, their values, and their approach to customer care. Being knowledgeable about the company will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the brand.
