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For Companies At a Glance
- Tasks: Lead a team, drive sales, and enhance customer experience in a dynamic retail environment.
- Company: Join M&S Opticians, a leader in optical and hearing care.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by delivering exceptional customer care and driving business success.
- Qualifications: Experience in optical retail and strong leadership skills are essential.
- Other info: Perfect for motivated individuals ready to take their career to the next level.
The predicted salary is between 28800 - 43200 £ per year.
About the RoleAs an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.
Key Responsibilities
Be able to deputise in the absence of the Opticians Manager
Lead, motivate, and manage a team on a daily basis
Drive sales performance while maintaining excellent customer service standards
Promote M&S Opticians throughout the store to increase awareness and appointments
Conduct training and performance reviews for sales advisors
Ensure a seamless and professional customer journey, addressing enquiries and concerns
Manage store KPIs, ensuring profitability and business growth
Drive brand awareness through in-store marketing activities
Assist or carry out any additional tasks as required
About YouYou are a motivated and organised leader with experience in optical retail, looking to take the next step in your career. With strong leadership and communication skills, you excel at inspiring teams, delivering outstanding customer care, and driving business growth. Your commercial awareness, and passion for customer care make you a valuable asset to the team.
Key Requirements
Proven experience in an optical retail role, preferably as a supervisor or team leader
Strong leadership and team management skills
Professional and customer focused approach to customer service
Excellent communication and interpersonal abilities
Understanding of practice operations, industry regulations, and business development
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Assistant Store Manager employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical retail industry and let them know you're on the lookout for an Assistant Store Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching M&S Opticians and understanding their values and customer service approach. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've motivated a team or driven sales performance. Being able to share these experiences will demonstrate your fit for the role and your ability to enhance customer experience.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your leadership experience and any achievements in sales performance to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about optical retail and how you can enhance customer care at M&S Opticians. Be genuine and let your personality come through.
Showcase Your Team Management Skills: Since this role involves leading a team, be sure to include examples of how you've motivated and managed teams in the past. We love to see how you’ve inspired others to achieve great results!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of optical retail and M&S Opticians specifically. Understand their products, services, and what sets them apart from competitors. This will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff, resolved conflicts, or improved performance. Be ready to discuss your leadership style and how it aligns with the company's values.
✨Customer Care is Key
Since exceptional customer service is a big part of the role, come prepared with stories that highlight your customer care skills. Think about challenging situations you've handled and how you ensured a positive experience for customers.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the store's goals, team dynamics, or how success is measured. This shows your interest in the position and helps you gauge if it's the right fit for you.
