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For Companies At a Glance
- Tasks: Join us as a Sales Advisor, helping customers with eyewear and hearing care.
- Company: M&S Opticians is part of the renowned M&S brand, known for quality and service.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth in a supportive environment.
- Why this job: Make a real difference in customers' lives while working in a dynamic, fast-paced team.
- Qualifications: Retail or customer service experience is preferred; passion for helping others is essential.
- Other info: No optical experience? No problem! We provide training to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Sales Advisor - Full Time/Part Time employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time/Part Time
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and hearing care. This knowledge will not only help you engage with customers but also demonstrate your commitment to providing expert advice, which is crucial for a Sales Advisor role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in addressing customer needs and handling enquiries professionally, which is key in this position.
✨Tip Number 3
Research M&S Opticians and their offerings thoroughly. Understanding their products and services will allow you to speak confidently about them during interviews and show that you're genuinely interested in the company.
✨Tip Number 4
Network with current or former employees of M&S Opticians on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Sales Advisor - Full Time/Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and customer service experience. Emphasise any roles where you had to optimise sales opportunities or provide exceptional customer service, as these are key for the Sales Advisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your interest in the optical field. Mention specific examples of how you've successfully built rapport with customers and maximised sales in previous roles.
Highlight Relevant Skills: Clearly outline your communication skills, organisational abilities, and multitasking capabilities. These are essential for thriving in a fast-paced environment like M&S Opticians.
Show Enthusiasm for Learning: If you lack optical experience, convey your eagerness to learn about eyewear selection and care. Mention any relevant training or courses you are willing to undertake to enhance your skills.
How to prepare for a job interview at M&S Opticians
✨Showcase Your Customer Service Skills
As a Sales Advisor, you'll need to demonstrate your ability to provide exceptional customer service. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues, highlighting your communication skills and empathy.
✨Understand the Product Range
Familiarise yourself with the optical and hearing services offered by M&S Opticians. Being knowledgeable about the products will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Demonstrate Your Sales Acumen
Be ready to discuss how you've maximised sales opportunities in previous roles. Think of specific instances where you contributed to achieving sales targets or promoted products effectively, as this aligns with the key responsibilities of the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer interaction skills. Practice responding to situations like handling a difficult customer or assisting someone in selecting eyewear, showcasing your thought process and approach.
