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For Companies At a Glance
- Tasks: Help customers find the perfect eyewear and provide top-notch service.
- Company: Join M&S Opticians, a trusted name in eye and hearing care.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while working in a vibrant team.
- Qualifications: Retail or customer service experience is a plus; passion for helping others is essential.
- Other info: No optical experience needed; we’re excited to train enthusiastic learners!
The predicted salary is between 24000 - 36000 £ per year.
About The Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
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Sales Advisor - Full Time employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time
✨Tip Number 1
Familiarise yourself with the products and services offered by M&S Opticians. Understanding the range of eyewear and hearing care options will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you articulate your thoughts clearly and build rapport, which is crucial for a Sales Advisor position.
✨Tip Number 3
Research common sales techniques and customer service strategies. Being able to discuss these during your interview will show that you're proactive and ready to contribute to the team’s success.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully handled customer inquiries or maximised sales opportunities. This will demonstrate your ability to thrive in a retail environment and your commitment to excellent customer service.
We think you need these skills to ace Sales Advisor - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and customer service experience. Emphasise any roles where you had to optimise sales opportunities or provide exceptional customer service, as these are key aspects of the Sales Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your interest in the optical industry. Mention specific examples of how you've successfully built rapport with customers and maximised sales in previous positions.
Showcase Relevant Skills: Highlight your communication skills and ability to multitask. Provide examples of how you've managed customer records or stock levels in past roles, as this will demonstrate your organisational abilities.
Research M&S Opticians: Familiarise yourself with M&S Opticians' services and values. Understanding their approach to customer care and their product offerings will help you tailor your application and show genuine interest in the company.
How to prepare for a job interview at M&S Opticians
✨Showcase Your Customer Service Skills
As a Sales Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided exceptional service in the past, highlighting your communication skills and ability to build rapport.
✨Demonstrate Your Retail Experience
Discuss your previous retail or sales roles and how they have prepared you for this position. Be ready to talk about specific sales targets you've met and how you maximised sales opportunities.
✨Familiarise Yourself with Optical Products
Even if you don't have direct optical experience, showing an understanding of eyewear and hearing care products can set you apart. Research common eyewear types and their benefits to impress your interviewers.
✨Prepare Questions About the Role
Engage your interviewers by asking insightful questions about the role and the company. This shows your interest and enthusiasm for the position, as well as your commitment to providing excellent customer service.
