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For Companies At a Glance
- Tasks: Join us as a Sales Advisor, delivering top-notch eye and hearing care while boosting sales.
- Company: M&S Opticians is part of the renowned M&S brand, known for quality and customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in customers' lives while working in a fast-paced, supportive team.
- Qualifications: Retail or customer service experience is essential; optical knowledge is a plus but not required.
- Other info: Perfect for those eager to learn and grow in a vibrant retail setting.
The predicted salary is between 24000 - 36000 £ per year.
About the Role
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers’ lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
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Sales Advisor - Full Time employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time
✨Tip Number 1
Familiarise yourself with the products and services offered by M&S Opticians. Understanding the range of eyewear and hearing care options will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will help you articulate how you would assist customers in selecting eyewear and handling enquiries, showcasing your customer service abilities.
✨Tip Number 3
Research common sales techniques and strategies that are effective in retail environments. Being able to discuss these methods during your interview will demonstrate your commercial awareness and ability to maximise sales opportunities.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully handled customer queries or improved sales. Sharing specific instances will highlight your relevant skills and show how you can contribute to the team at M&S Opticians.
We think you need these skills to ace Sales Advisor - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and customer service experience. Emphasise any relevant skills, such as communication and multitasking, that align with the Sales Advisor role at M&S Opticians.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to provide exceptional customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the position, such as commercial awareness and the ability to optimise sales opportunities. Use keywords from the job description to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Sales Advisor.
How to prepare for a job interview at M&S Opticians
✨Showcase Your Customer Service Skills
As a Sales Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided exceptional service in the past, highlighting your communication skills and ability to build rapport.
✨Demonstrate Your Retail Experience
Make sure to discuss your previous retail or sales experience during the interview. Share specific instances where you successfully maximised sales opportunities or managed stock effectively.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or assist someone in selecting eyewear. Practising your responses can help you feel more confident.
✨Express Your Willingness to Learn
Even if you lack optical experience, emphasise your eagerness to learn about the products and services. Show that you're committed to delivering an exceptional customer experience and are open to training.
