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For Companies At a Glance
- Tasks: Assist customers with eyewear selection and provide exceptional service.
- Company: Join M&S Opticians, a leader in eye and hearing care services.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Make a meaningful impact on customers' lives in a fast-paced, supportive environment.
- Qualifications: Retail or customer service experience preferred; passion for helping others is key.
- Other info: Entry-level position with potential for learning and advancement.
The predicted salary is between 24000 - 36000 £ per year.
As a Sales Advisor at M&S Opticians, you will play a vital role in delivering high-quality eye and hearing care services while promoting our offerings within the wider M&S store. Your role will involve optimising sales opportunities, maintaining customer records, managing stock, and providing exceptional customer service. You will assist patients in selecting the right eyewear, educating them on care and maintenance, and ensuring a seamless experience. With a strong retail background and excellent communication skills, you will thrive in a fast-paced environment, making a meaningful impact on our customers' lives.
Key Responsibilities
- Promote optical and hearing services within the store to drive appointments
- Maintain accurate customer records and manage stock levels
- Provide outstanding customer service and handle enquiries professionally
- Assist patients in selecting frames and lenses suited to their needs and lifestyle
- Perform basic adjustments and repairs
- Schedule and confirm patient appointments
- Support the fitting and dispensing of contact lenses
- Conduct preliminary pre-tests and measurements
- Work towards achieving store sales targets
- Support marketing initiatives and special events
About You
You are a customer-focused and detail-oriented professional with a passion for helping others. With a strong retail background and excellent communication skills, you enjoy building rapport with customers and providing expert guidance on eyewear selection. Your ability to multitask, stay organised, and work efficiently in a fast-paced environment makes you a valuable team member. Whether you have optical experience or are eager to learn, you are committed to delivering an exceptional customer experience.
Key Requirements
- Strong background in retail, customer service, or sales
- Excellent communication and interpersonal skills
- Detail-oriented with strong organisational abilities
- Ability to multitask and thrive in a fast-paced setting
- Commercial awareness and ability to maximise sales opportunities
- Previous optical or healthcare experience preferred but not required
Sales Advisor - Full Time employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Advisor - Full Time
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and hearing care. Being knowledgeable about current styles and technologies will help you engage customers effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident when assisting customers in selecting eyewear and addressing their needs.
✨Tip Number 3
Research M&S Opticians and their services thoroughly. Understanding their brand values and offerings will allow you to align your approach with their expectations and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of M&S Opticians if possible. They can provide valuable insights into the company culture and what it takes to succeed in the Sales Advisor role, giving you an edge during the interview process.
We think you need these skills to ace Sales Advisor - Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail and customer service experience. Emphasise any roles where you had to optimise sales opportunities or provide exceptional customer service, as these are key aspects of the Sales Advisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your ability to thrive in a fast-paced environment. Mention specific examples from your past experiences that demonstrate your communication skills and attention to detail.
Showcase Relevant Skills: Highlight skills that align with the job description, such as multitasking, organisational abilities, and commercial awareness. Use bullet points to make these stand out and ensure they are easy to read.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at M&S Opticians
✨Know the Products
Familiarise yourself with the eyewear and hearing care products offered by M&S Opticians. Being knowledgeable about the features and benefits of different frames and lenses will help you answer questions confidently and demonstrate your commitment to customer service.
✨Showcase Your Communication Skills
As a Sales Advisor, excellent communication is key. Practice articulating your thoughts clearly and engagingly. Be prepared to discuss how you've successfully interacted with customers in the past and how you can build rapport with them.
✨Demonstrate Your Sales Acumen
Highlight any previous experience where you've maximised sales opportunities. Discuss specific strategies you've used to promote products or services and how you achieved sales targets. This will show your potential employer that you understand the importance of driving sales.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you handled difficult situations or provided exceptional service, and be ready to share these during the interview.
