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For Companies At a Glance
- Tasks: Lead a team, drive sales, and enhance customer experience in a dynamic retail environment.
- Company: Join M&S Opticians, a leader in optical and hearing care.
- Benefits: Competitive salary, career growth opportunities, and a supportive team culture.
- Why this job: Make a real impact by delivering exceptional customer care and driving business success.
- Qualifications: Experience in optical retail and strong leadership skills are essential.
- Other info: Perfect for motivated individuals ready to take their career to the next level.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
As an Assistant Store Manager at M&S Opticians, you will play a key role in ensuring the smooth operation of the Optical and Hearing businesses while delivering exceptional customer care. Supporting the Store Manager, you will oversee daily operations, drive sales performance, and enhance customer experience. With a focus on leadership, business development, and financial management, you will help grow the business and ensure its continued success.
Key Responsibilities
- Be able to deputise in the absence of the Opticians Manager
- Lead, motivate, and manage a team on a daily basis
- Drive sales performance while maintaining excellent customer service standards
- Promote M&S Opticians throughout the store to increase awareness and appointments
- Conduct training and performance reviews for sales advisors
- Ensure a seamless and professional customer journey, addressing enquiries and concerns
- Manage store KPIs, ensuring profitability and business growth
- Drive brand awareness through in-store marketing activities
- Assist or carry out any additional tasks as required
About You
You are a motivated and organised leader with experience in optical retail, looking to take the next step in your career. With strong leadership and communication skills, you excel at inspiring teams, delivering outstanding customer care, and driving business growth. Your commercial awareness and passion for customer care make you a valuable asset to the team.
Key Requirements
- Proven experience in an optical retail role, preferably as a supervisor or team leader
- Strong leadership and team management skills
- Professional and customer focused approach to customer service
- Excellent communication and interpersonal abilities
- Understanding of practice operations, industry regulations, and business development
Assistant Store Manager in Harrogate employer: M&S Opticians
Contact Detail:
M&S Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Harrogate
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical retail industry and let them know you're on the lookout for an Assistant Store Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and customer service. Think about your past experiences and how they align with the responsibilities of the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Showcase your passion for customer care during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate that you’re not just about driving sales, but also about creating exceptional experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Assistant Store Manager position!
We think you need these skills to ace Assistant Store Manager in Harrogate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight your experience in optical retail and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer care and your understanding of business growth. Let us know why you’re the perfect fit for M&S Opticians.
Showcase Your Achievements: When detailing your past roles, focus on your achievements. Did you drive sales or improve customer satisfaction? We love numbers, so if you can quantify your success, even better!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at M&S Opticians
✨Know Your Stuff
Make sure you brush up on your knowledge of optical retail and M&S Opticians specifically. Understand their products, services, and customer care philosophy. This will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff, resolved conflicts, or improved performance. This is crucial for an Assistant Store Manager role, so be ready to discuss your leadership style and successes.
✨Customer Care is Key
Be ready to talk about your approach to customer service. Share specific instances where you went above and beyond for a customer or improved their experience. Highlighting your commitment to exceptional service will resonate well with the interviewers.
✨Understand Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail, especially in the optical sector. Be prepared to discuss how you've used data to drive sales or improve profitability in previous roles. This shows that you have a commercial mindset and are ready to contribute to business growth.
