Customer Assistant in New Malden

Iceking have recently partnered with M&S as a food retail franchise partner, and we are looking for Customer Assistants to join our Food team. Iceking are a family owned second generation entrepreneurial business who are actively expanding in the retail, hospitality and leisure sectors. As proven operators with the ability to help shape and drive brand strategy, we have a strong people centric culture.

M&S is changing, and it's changing fast! As part of their transformation to deliver 'Stores of the Future', we are looking for innovative and resilient Customer Assistants to join the Iceking M&S team. M&S are working hard to ensure the store estate is fit for the future, by trialling different concepts and opening new stores. They have a plan to open 75 stores over the next 3 years offering customers a new and innovative shopping experience, whilst maintaining the traditional M&S values customers love. Iceking are excited and proud to be part of that transformational journey.

Join us as Customer Assistants in one of our stores and opportunities will present themselves. Whether you’re thinking of your future or simply looking for experience in a revolutionary food retail business.

About the role: The customer experience in store is changing, which means you’ll need to bring an upbeat confidence and passion that shines through every hour of every day. You’ll also need a digital mindset, because all sorts of new technologies are being introduced to make your job easier. Freeing up your time to focus on the best bits, like spending time with the customer. If you have all this, you’ll get the recognition you deserve as a true customer favourite – who’s living and breathing the new and improved journey.

You already know M&S for product innovation and uncompromising quality, but together we need to keep on surprising customers with all the ways you can help them. So, when it comes to questions on anything in-store, you’ll really know your stuff. And if customers are not quite sure what they’re after, you’ll impress with your attention and ability to tell them why they need a certain product in their life. You’ll have a bright energy that customers can’t help but respond to, always gearing towards making welcome recommendations and improving sales. There are lots of ways you can discover your potential. You just have to put your all into every moment, for every customer.

Key Accountabilities:

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
• Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
• Skilled to utilise all digital tools and communication channels to do the job.
• Share customer and colleague feedback to help us do things better.
• Share knowledge and experience with colleagues to support others in building skill and confidence.
• Own their own learning & development and proactively access digital learning solutions.
• Know the daily sales targets, priorities, promotions & selling opportunities.
• Have excellent product knowledge to sell and recommend our products and services.
• Proactively engage with customers to understand their needs and make recommendations.
• Understand the store priorities and their part to play.
• Complete tasks with pace and in line with standard operating procedures (SOPs).
• Minimise cost and waste through good process practice.
• Follow safe and legal working practices.

Key Capabilities:

• Understands the business, its strategy, future, and the role they play.
• Committed to delivering excellent work fast with great attention to detail.
• Open to and acts on feedback, asking for this regularly.
• Sets performance objectives for self in conjunction with line manager and in line with business plans.
• Takes accountability for planning and managing own work efficiently to ensure objectives are met.
• Is curious and asks questions to challenge the status quo.
• Effective at communicating their intentions to others; ensures communication is clear and simple.
• In control of their own reactions and considers how to share their perspective to create better reaction for team.
• Copes well with change and work challenges and recovers quickly from its impact.
• Builds positive relationships by being a good listener and getting to know people by establishing a connection.

Technical Skills/Experience:

• Contributing to store sales and cost control.
• Work across the store to get things done right first time within timescales.
• Comprehensive knowledge of customer shopping channels.
• Proficient level of product knowledge and services across the store.
• Up to date knowledge of the commercial operation and brilliant basics.
• Proficient level of digital capability and use of digital tools and applications.
• Understand customer needs and spot selling opportunities.
• Adapting to change.

What’s in it for you?

• Holiday Entitlement 5.6 weeks (28 days) – which increases with service.
• First class training plan – supporting you from Day One.
• Options to progress – it’s something we’re proud of at Iceking.

About the application process:

You’ll initially complete a short online application form. If your application is successful, you will move to the first stage and present a business case in a video interview. If successful after this stage, you’ll be invited to an in-person interview, which will be the final stage.

Iceking is ready to push boundaries and that’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. We are committed to an active inclusive, diverse and equal opportunity place to work, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.