Installation Manager in Cardiff

Installation Manager Responsibilities

• Manage the end-to-end installation process, overseeing both local and large-scale signage package projects, and ensuring timely completion in line with project specifications and customer expectations.

2. Client Communication and Project Ownership

• Act as the initial point of contact for clients during the installation phase, maintaining proactive communication and building strong client relationships to ensure exceptional customer satisfaction.
• Take full ownership of projects assigned to the installation department, including client communication and coordination with fitters and sub-contractors.
• Where other departments assist (for example, booking jobs or sub-contractors), ownership and control remain with the Installation Manager, and those assisting must be made aware of this.
• Coordinate with principal contractors, site managers and building managers on access, inductions and programme requirements for construction projects.

3. Management of In-House Installation Teams

• Lead, support and motivate the in-house installation teams, offering guidance and technical expertise to uphold the highest standards of quality, safety and efficiency.
• Set clear daily and weekly expectations for each crew, and hold fitters accountable for productivity, workmanship, timekeeping and conduct.
• Make sure crews spend the maximum possible time on site and the minimum time in the office, with work prepared and loaded in advance.
• Carry out regular site visits and spot checks to monitor quality, safety and progress, and give feedback on the spot where needed.
• Conduct appraisals and regular one-to-ones, set performance objectives and address underperformance promptly and fairly.
• Manage disciplinary and grievance matters in line with company procedures, with support from the Contracts Manager or Technical Director where appropriate.
• Plan holidays, rotas and overtime to maintain cover, agreeing extended overtime with fitters in advance where critical deadlines are anticipated.
• Lead the recruitment of new fitters, including identifying resourcing needs, interviewing and onboarding.
• Deal with HR-related queries within the installation workforce.
• Address negativity or poor attitude proactively, reinforcing a positive and solution-focused team culture.

4. Management of Sub-Contractor Installation Teams

• Vet, approve and maintain an approved sub-contractor list, checking insurances, qualifications, competency cards, RAMS and references before any work is awarded.
• Direct and manage sub-contractors to ensure jobs are carried out to the same standards of quality, safety and professionalism expected of our in-house teams.
• Issue sub-contractors with clear job packs, including drawings, specifications, site contacts, access details and RAMS, before work begins.
• Require sub-contractors to complete fitter reports and provide completion photographs for every job.
• Agree sub-contractor rates in advance, check work against what was agreed, and approve sub-contractor invoices before payment.
• Monitor and review sub-contractor performance, removing from the approved list any who fall short on quality, safety, reliability or conduct.
• Sub-contractors must not be difficult to manage or negatively influence installation staff. Any such behaviour is a red-line issue and must be addressed immediately.

5. Health, Safety and RAMS

• Take ownership of Risk Assessments and Method Statements (RAMS) for all installation work, ensuring they are produced, reviewed and briefed to crews before work starts.
• Ensure safe systems of work are followed on every site, including working at height, lifting operations, electrical work and public safety.
• Make sure in-house fitters and sub-contractors hold the correct training and certification for the work they carry out, and that records are kept up to date.
• Report, investigate and record accidents, incidents and near misses, and put corrective actions in place.
• Ensure site inductions, permits and principal contractor requirements are completed and complied with.

6. Fleet, Tools and Access Equipment

• Manage the installation fleet, ensuring vans are roadworthy, serviced, insured and kept clean and organised.
• Manage tools and access equipment, including MEWPs, PASMA towers, ladders and power tools, making sure inspections, servicing and records are up to date.
• Arrange the hire of plant and access equipment when required, keeping hire costs under control and off-hiring promptly.

7. Job Costing, Budgets and Invoicing

• Monitor and ensure the achievement of monthly invoicing targets, implementing strategies to optimise project timelines and increase operational efficiency without compromising quality.
• Work within installation budgets for each job, tracking labour, sub-contractor, travel, accommodation, plant hire and material costs against the quoted figures.
• Provide installation costings and labour estimates to support quoting, and feed back on jobs where actual costs differ from those quoted.
• Ensure completed jobs are signed off and passed for invoicing promptly, minimising return visits and unbillable time.

8. Collaboration with Design and Production

• Collaborate closely with the design and production teams, providing feedback to streamline installation processes and improve overall project execution.
• Confirm production readiness ahead of scheduled installations, and raise any issues with drawings, fixings or manufacturing early enough to avoid delays on site.

What we're looking for

• A qualification in a relevant field is desirable, or equivalent practical experience in project or installation management within the signage industry.
• Extensive knowledge and experience within the signage industry, including a deep understanding of installation techniques, materials and emerging technologies.
• Proven experience managing both directly employed installation teams and sub-contractors, with the confidence to hold both to account.
• Excellent communication and customer relations skills, with a demonstrated ability to build strong client relationships and ensure exceptional customer satisfaction.
• Strong leadership abilities and a proven track record of effectively managing and motivating installation teams to achieve outstanding results.
• Sound working knowledge of health and safety in construction, including RAMS and working at height.
• SMSTS or SSSTS, CSCS, IPAF and PASMA certification would be an advantage, but are not essential for the role.
• Experience of job costing, working to budgets and supporting invoicing targets.
• Proficiency in project management software and tools, coupled with a keen analytical mindset to monitor and optimise key performance indicators.
• A full UK driving licence.

What you can expect from us

• 8.5 hours daily, Monday to Friday working flexibly
• Contributory Pension Scheme
• 20 days holidays + Bank Holidays
• Holidays increased based on time served.
• Access to our benefits platform with hundreds of great discounts, including cycle to work, gym scheme.

Department

012 Morgans Consult

Job Title

Installation Manager

Experience

Practical experience in project or installation management within the signage industry

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