Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage sales and client relationships with a caring and understanding approach.
- Company: Join MS-Group Ltd, a family business with a rich history since 1821.
- Benefits: Flexible hours, contributory pension, 20 days holiday, and great discounts.
- Other info: Full training provided, with opportunities for social and charity events.
- Why this job: Make a meaningful impact while helping clients during important moments.
- Qualifications: Strong communication skills and a compassionate attitude towards clients.
The predicted salary is between 30000 - 40000 £ per year.
MS-Group Ltd, an independent family business established in 1821, is the parent company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords – Wales’ oldest memorial masons and various others. The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (PopIn Graphics) as well as an internet-based business selling stone signage (StoneSign Company) and is continuously expanding and developing.
The Role: Branch Manager – Memorial Sales
Dealing with Sales situations – always with a caring, helpful and understanding manner, including:
- Dealing with and helping clients, potential clients and past clients with a range of queries and problems
- Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders
- Dealing with after-sales situations with an equally caring, helpful and understanding manner
- Contacting clients and potential clients by telephone
- Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service
- Occasionally calling at clients' homes to provide advice and possible sales and/or to help resolve or answer any queries – possibly outside of normal working hours.
Additional responsibilities detail:
- Answering the telephone and dealing with all queries relating to the branch and its clients
- Putting order and other data into our automated order system
- Processing paperwork
- Updating and maintaining the files
- Receiving and handling payments, deposits etc.
- Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition.
- Reporting and communicating with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured.
- Helping with other administrative duties from other busier branches
What you can expect from us:
- This role can be Full or Part Time depending on suitability. Flexibility from Monday-Saturday is preferred.
- Contributory Pension Scheme
- 20 days holidays + Bank Holidays (pro-rated)
- Holidays increased on length of service
- Access to our benefits platform, with hundreds of great discounts, cycle to work, gym scheme
- Social & Charity Events
- Eyesight care scheme
This is a permanent position, with a 6 month probation period. Full training will be provided at our HQ in Cardiff.
Branch Manager in Cwmbran employer: MS-Group Limited
Contact Detail:
MS-Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Manager in Cwmbran
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or clients, be ready to talk about your experience and how you can bring a caring and helpful approach to their team. Make it personal and show them why you’re the perfect fit.
✨Tip Number 3
Follow up after interviews or meetings. A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our family business. Plus, it’s super easy to keep track of your application status!
We think you need these skills to ace Branch Manager in Cwmbran
Some tips for your application 🫡
Show Your Caring Side: In your application, make sure to highlight your ability to deal with clients in a caring and understanding manner. We want to see how you can connect with people and handle sensitive situations, as this is key for the Branch Manager role.
Be Detail-Oriented: When filling out your application, pay attention to the details. Mention any experience you have with tracking orders or managing paperwork, as we value efficiency and quality service at MS-Group Ltd.
Flexibility is Key: Let us know about your availability and flexibility in your application. Since the role can be full or part-time, showing that you're open to working various hours will definitely work in your favour.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MS-Group Limited
✨Understand the Company Culture
Before your interview, take some time to research MS-Group Ltd and its values. Understanding their family business ethos and commitment to customer care will help you align your responses with what they value most in a Branch Manager.
✨Showcase Your Sales Skills
Prepare specific examples of your past sales experiences, especially in sensitive situations. Highlight how you've dealt with clients compassionately and effectively, as this role requires a caring approach to memorial sales.
✨Demonstrate Organisational Skills
Since the role involves tracking orders and maintaining records, be ready to discuss your organisational strategies. Share how you manage paperwork and ensure efficiency in your previous roles, as this will show you can handle the administrative side of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their expansion plans or how they maintain relationships with clients, which will demonstrate your enthusiasm for contributing to their success.