At a Glance
- Tasks: Assist clients with memorial sales and provide exceptional customer service.
- Company: Join a family-run business with a rich history and community focus.
- Benefits: Part-time hours, pension scheme, generous holiday allowance, and discounts.
- Other info: Enjoy social events and opportunities for personal growth.
- Why this job: Make a meaningful impact while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a caring attitude towards clients.
The predicted salary is between 12000 - 15000 £ per year.
MS-Group Ltd, an independent family business established in 1821, is the parent company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords – Wales’ oldest memorial masons and various others. The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (PopIn Graphics) as well as an internet-based business selling stone signage (StoneSign Company) and is continuously expanding and developing.
The Role: Branch Assistant – Memorial Sales
Dealing with Sales situations – always with a caring, helpful and understanding manner, including:
- Dealing with and helping clients, potential clients and past clients with a range of queries and problems
- Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders
- Dealing with after-sales situations with an equally caring, helpful and understanding manner
- Contacting clients and potential clients by telephone
- Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service
- Occasionally calling at clients' homes to provide advice and possible sales and/or to help resolve or answer any queries – possibly outside of normal working hours.
Additional responsibilities detail:
- Answering the telephone and dealing with all queries relating to the branch and its clients
- Putting order and other data into our automated order system
- Processing paperwork
- Updating and maintaining the files
- Receiving and handling payments, deposits etc.
- Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition.
- Reporting and communicating with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured.
- Helping with other administrative duties from other busier branches
What you can expect from us:
- Branch opening hours are 9am-5pm
- This is a part-time position working 1 day per week (Saturday only)
- 8.5 hours per day
- Contributory Pension Scheme
- 20 days holidays + Bank Holidays (Pro-rated for part-time)
- Holidays increased on length of service
- Benefits Platform which includes: Cycle to work scheme, gym scheme, hundreds of discounts
- Social & Charity Events
- This is a permanent position, with a 6 month probation period. Full training will be provided.
Branch Assistant in Caerphilly employer: MS-Group Limited
MS-Group Limited is an excellent employer, offering a dynamic work environment in Cardiff where creativity meets efficiency. With a strong emphasis on employee growth, the company provides comprehensive training and a flexible work schedule, ensuring that team members can thrive both personally and professionally while contributing to exciting signage projects.
