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For Companies At a Glance
- Tasks: Assist clients with memorial sales and provide exceptional customer service.
- Company: Join a family-run business with a rich history and community focus.
- Benefits: Part-time hours, pension scheme, generous holiday allowance, and social events.
- Why this job: Make a meaningful impact while supporting families during important times.
- Qualifications: Strong communication skills and a caring attitude towards clients.
- Other info: Enjoy a supportive environment with full training provided.
The predicted salary is between 24000 - 36000 £ per year.
MS-Group Ltd, an independent family business established in 1821, is the parent company for a number of Memorial Retail outlets throughout South Wales and the West Country. These include Mossfords – Wales’ oldest memorial masons and various others. The company also includes a rapidly expanding Sign Company (Morgans Consult), a vehicle graphics division (PopIn Graphics) as well as an internet-based business selling stone signage (StoneSign Company) and is continuously expanding and developing.
Role
Assistant Branch Manager – Memorial Sales
Dealing with Sales situations – always with a caring, helpful and understanding manner, including:
- Dealing with and helping clients, potential clients and past clients with a range of queries and problems
- Selling memorials and similar products and services on site at the branch and dealing with all aspects surrounding the taking of orders
- Dealing with after-sales situations with an equally caring, helpful and understanding manner
- Contacting clients and potential clients by telephone
- Ensuring that all orders and leads are tracked and recorded to ensure maximum efficiency and quality of service
- Occasionally calling at clients' homes to provide advice and possible sales and/or to help resolve or answer any queries – possibly outside of normal working hours
Additional Responsibilities
- Answering the telephone & dealing with all queries relating to the branch and its clients
- Inputting order and other data into our automated order system
- Processing paperwork
- Updating and maintaining the files
- Receiving and handling payments, deposits etc
- Ensuring that the office, display and showrooms are kept in a good, tidy and clean condition
- Reporting and communicating with Head Office on a regular basis to ensure good relationships are maintained and quality of service to the client is ensured
- Helping with other administrative duties from other busier branches
What You Can Expect From Us
- Branch opening hours are 9am-5pm
- This is a part-time position working 2 days per week, 8.5 hours daily
- Contributory Pension Scheme
- 20 days holidays + Bank Holidays (Pro-rated for part-time)
- Holidays increased on length of service
- Cycle to work scheme
- Social & Charity Events
- Eyesight care scheme
This is a permanent position, with a 6 month probation period. Full training will be provided.
Assistant Branch Manager employer: MS-Group Limited
Contact Detail:
MS-Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Branch Manager
✨Tip Number 1
Get to know the company! Research MS-Group Ltd and its various branches. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As an Assistant Branch Manager, you'll be dealing with clients regularly. Role-play common sales scenarios with a friend to boost your confidence and ensure you come across as caring and helpful.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like working at MS-Group Ltd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team.
We think you need these skills to ace Assistant Branch Manager
Some tips for your application 🫡
Show Your Caring Side: In your application, make sure to highlight your ability to deal with clients in a caring and understanding manner. We want to see how you can connect with people, especially in sensitive situations.
Be Detail-Oriented: Since the role involves tracking orders and maintaining records, it’s crucial to demonstrate your attention to detail. Mention any experience you have with administrative tasks or systems that require precision.
Share Your Sales Experience: If you've got experience in sales, especially in a customer-facing role, let us know! We’re looking for someone who can sell with empathy and professionalism, so share any relevant stories.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MS-Group Limited
✨Understand the Company Culture
Before your interview, take some time to research MS-Group Ltd and its family business ethos. Understanding their values and how they approach client relationships will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As an Assistant Branch Manager, you'll be dealing with clients during sensitive times. Prepare examples from your past experiences where you've demonstrated empathy and understanding in sales situations. This will show that you can handle the emotional aspects of the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating client interactions. Practice how you would handle various sales situations or after-sales queries, ensuring you convey a caring and helpful attitude throughout.
✨Highlight Your Organisational Skills
Since the role involves tracking orders and maintaining records, be prepared to discuss your organisational skills. Share specific methods or tools you’ve used in the past to keep things tidy and efficient, which will demonstrate your ability to manage the branch effectively.
