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- Tasks: Be the first point of contact for customers and enhance their banking experience.
- Company: Reputable banking institution in Leicester with a focus on customer service.
- Benefits: Hybrid working, excellent benefits, and supportive training for career growth.
- Why this job: Kickstart your career in financial services with no prior experience needed!
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Great opportunity for progression in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A reputable banking institution in Leicester is seeking a dedicated customer service representative. This role offers an opportunity to develop a career in financial services through supportive training and progression.
Responsibilities include:
- Being the first point of contact for customers
- Providing support
- Resolving queries
- Enhancing the customer experience
The position features hybrid working, excellent benefits, and no prior contact center experience is necessary.
Hybrid Banking Support Specialist in Leicester employer: M&S Bank
Contact Detail:
M&S Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Banking Support Specialist in Leicester
✨Tip Number 1
Make sure to research the banking institution before your interview. Knowing their values and services will help you connect with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve queries, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to highlight your soft skills! Being a great communicator and showing empathy are key in customer service roles, so share examples of how you've used these skills in past experiences.
✨Tip Number 4
Apply through our website for the best chance at landing the job! We want to see your application and help you kickstart your career in financial services with us.
We think you need these skills to ace Hybrid Banking Support Specialist in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Hybrid Banking Support Specialist role. We want to see how your background can enhance our customer service team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to improving the customer experience at our bank.
Showcase Your Communication Skills: As a customer service representative, strong communication is key. In your application, let us know how you've effectively resolved queries or supported customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at M&S Bank
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples of how you've handled queries or resolved issues in the past, even if it's from a different context.
✨Research the Banking Institution
Take some time to learn about the bank's values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Common Interview Questions
Think about common interview questions related to customer service, such as 'How would you handle an upset customer?' or 'Can you describe a time you went above and beyond for someone?'. Practising your responses will help you feel more confident during the interview.
✨Show Enthusiasm for Hybrid Working
Since this role offers hybrid working, express your excitement about the flexibility it provides. Share how you plan to stay organised and maintain communication with your team while working remotely, as this shows you're proactive and adaptable.
