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For Companies At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries with empathy.
- Company: Join M&S Bank, blending retail heritage with financial expertise.
- Benefits: Enjoy hybrid working, 25 days' holiday, and M&S shopping discounts.
- Why this job: Kickstart your career in a supportive environment with real progression opportunities.
- Qualifications: Passion for helping others and strong communication skills; no experience needed.
- Other info: Flexible working hours with some weekends and evenings; full training provided.
The predicted salary is between 30000 - 42000 £ per year.
About M&S Bank
We’re proud to bring the trusted values of Marks & Spencer into banking by giving money more sparkle. As part of HSBC, M&S Bank offers a unique blend of retail heritage and financial expertise. We’re here to make banking feel more personal - and that starts with how we support our people.
The Opportunity
This is more than a customer service role - it’s a launchpad for your career. Whether you’re new to financial services or looking to grow, we’ll support your development every step of the way.
What You’ll Do
- Be the first point of contact for customers via phone
- Provide support, resolve queries, and guide customers through our digital banking services
- Handle complaints with empathy and ownership
- Suggest improvements to enhance the customer experience
What You’ll Bring
- Passion for helping people and solving problems
- Strong communication and listening skills
- Confidence using digital tools and the ability to learn and use various systems and applications
- Resilience and a willingness to learn
- No contact centre experience needed - full training provided
What You’ll Get
- Hybrid working
- 25 days’ holiday + bank holidays
- Annual bonus scheme
- M&S shopping discount (post-probation)
- On-site gym and Starbucks
- Flexible benefits including pension, retail discounts, and wellbeing support
- One paid volunteering day per year
- Recognition through Spotlight awards and access to M&S Bank Arena events
Our contact centre is open 8am-8pm 7 days a week so your working pattern will include working some weekends and evenings, but we’ll chat through the shift patterns during the recruitment process.
Apply now and start building a career with real progression at M&S Bank. Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK; we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.
Our application process consists of:
- Online Contact Centre Skills Assessment
- A telephone-based Recruiter Interview
- Final face-to-face interview with the business and an online Values Based Assessment
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme and will offer an interview to disabled candidates who meet the minimum criteria for the role.
Customer Contact Centre Advisor in Leicester employer: M&S Bank
Contact Detail:
M&S Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Centre Advisor in Leicester
✨Tip Number 1
Get to know the company! Research M&S Bank and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Show your passion for helping people! During interviews, share examples of how you've gone above and beyond to assist others. This will highlight your empathy and problem-solving skills, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the M&S Bank family.
We think you need these skills to ace Customer Contact Centre Advisor in Leicester
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping people shine through. We want to see how you can bring that spark to our customer service role at M&S Bank!
Tailor Your Application: Make sure to customise your application to highlight your communication skills and problem-solving abilities. We love seeing how you can relate your experiences to the role we're offering.
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for genuine individuals who can connect with our customers, so show us who you are!
Apply Through Our Website: Remember to apply through our website for a smooth process! It’s the best way to ensure your application gets into the right hands and starts your journey with us at M&S Bank.
How to prepare for a job interview at M&S Bank
✨Know Your Customer Service Basics
Before your interview, brush up on the fundamentals of customer service. Understand what it means to be the first point of contact and how to handle queries with empathy. This will show that you’re ready to jump in and make a difference from day one.
✨Familiarise Yourself with Digital Banking
Since the role involves guiding customers through digital banking services, take some time to explore common banking apps and websites. Being able to discuss these tools confidently will demonstrate your willingness to learn and adapt, which is key for this position.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are keen to understand customer needs, a vital skill for a Customer Contact Centre Advisor.
✨Show Your Passion for Helping Others
Be prepared to share examples of how you've helped others in the past, whether in a professional or personal context. Highlighting your passion for problem-solving and supporting people will resonate well with the values of M&S Bank.
