M&S Bank is seeking an AQM Analyst to help monitor and improve call quality across contact channels. You will analyze data, validate language patterns, and configure automated rules using Form Designer and Speech Analytics tools.
You will work with frontline teams to implement insights, develop KPIs, and support change initiatives that enhance customer experience while ensuring fair monitoring practices.
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AQM Analyst — Elevate Customer Experience in Chester employer: M&S Bank
As a Customer Contact Centre Advisor at M And S Bank, you will join a supportive and dynamic team dedicated to delivering exceptional customer service. With a focus on employee growth, we offer comprehensive training and development opportunities, ensuring you thrive in your role while enjoying a positive work culture that values collaboration and innovation. Located in a vibrant area, our workplace provides unique advantages such as flexible working arrangements and a strong commitment to work-life balance.
