Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Contact Centre Advisor, helping customers with financial services.
- Company: Be part of M&S Bank, where we bring trusted values to banking.
- Benefits: Enjoy hybrid working, competitive salary, 25 days holiday, and exclusive discounts.
- Why this job: Experience a supportive culture that values diversity and teamwork.
- Qualifications: No specific qualifications required; just bring your passion for customer service!
- Other info: Flexible shifts available, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
We are Marks & Spencer’s financial partner, and our aim is to bring the trusted M&S values to banking by Giving Money More Sparkle. At M&S Bank, we offer a range of financial services, from credit cards to savings products, loans to insurance; and we have the widest selection of travel money currencies available on the high street at our M&S Bureau de Change. We value difference and understand that we succeed together when you can bring your whole self to work – you feel better and work better, and that’s good for everyone! We take responsibility for creating an inclusive culture for everyone – our colleagues, our customers, and our communities. Together, we get it done! Shifts Our contact centre is open 8am-8pm 7 days a week so your working pattern will include working some weekends and evenings, but we’ll chat through the shift patterns during the recruitment process. What’s in it for you? Hybrid working with 60% of your time in the office (Chester Based) and 40% at home. Competitive salary and the chance to earn an annual bonus. 25 days holiday per year. Recognition all year round with Spotlight awards and access to events at the M&S Bank Arena in Liverpool. 20% discount when shopping in M&S. On site Starbucks, Gym and M&S shop. Flexible benefits that you choose to suit your lifestyle including: Pension Discounts at many popular retail brands Access to support to…
Contact Centre Advisor employer: M&S Bank Careers
Contact Detail:
M&S Bank Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarize yourself with M&S Bank's values and services. Understanding their mission to bring 'trusted M&S values to banking' will help you align your responses during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your customer service experience. As a Contact Centre Advisor, you'll be interacting with customers regularly, so be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the contact centre operates evenings and weekends, demonstrating your willingness to work these hours can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for hybrid working. Mention how you can effectively manage your time between office and home environments, as this is a key aspect of the role at M&S Bank.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with Marks & Spencer's values and mission. Highlight how your personal values align with their commitment to inclusivity and customer service in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service or financial services. Use keywords from the job description to demonstrate that you meet the specific requirements of the Contact Centre Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention any experience you have in a contact centre environment and how you can contribute to creating an inclusive culture at M&S Bank.
Prepare for Potential Interview Questions: Anticipate questions related to customer service scenarios, teamwork, and handling difficult situations. Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to work collaboratively.
How to prepare for a job interview at M&S Bank Careers
✨Understand M&S Values
Familiarize yourself with the core values of Marks & Spencer, especially how they relate to banking. Be prepared to discuss how you can embody these values in your role as a Contact Centre Advisor.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you went above and beyond to help a customer, as this aligns with the inclusive culture they promote.
✨Be Ready for Shift Discussions
Since the contact centre operates 7 days a week, be ready to discuss your availability for weekend and evening shifts. Show flexibility and a positive attitude towards working varied hours.
✨Highlight Adaptability to Hybrid Work
Discuss your experience with hybrid working environments. Share how you manage your time effectively between office and home settings, as this is an important aspect of the role.
